Guest Services Event Staff - Bowery Presents | Flushing Meadows Corona Park
Apply NowLocation:
New York, NY, NY, US
Company:
AEG is a global leader in live entertainment and events, hosting over 22,000 events worldwide annually.
Summary:
The Usher/Ticket Taker/Scanner is tasked with providing excellent customer service, guiding guests, and controlling access points during events. Required qualifications include a high school diploma and some work experience, alongside availability for evening and weekend shifts.
Requirements:
Credentials: High School Diploma
Experience: 0-1 years of related work experience
Job Description:
SUMMARY
The Usher/Ticket Taker/Scanner is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher/Ticket Taker/Scanner is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise.
PRIMARY RESPONSIBILITIES
- Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).
- Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information.
- Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements.
- Display a calm and attentive demeanor when rectifying issues with guests.
- Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area.
- Control access points to prevent unauthorized entries.
- Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager.
QUALIFICATIONS
- A minimum education level of: High School Diploma or its equivalency
- A minimum of 0-1 years of related work experience
- Able to work efficiently in a fast-paced environment
- Exemplify a strong commitment and willingness to provide excellent customer service
- Maintain a neat, clean and professional appearance
- Possess strong interpersonal and communication skills
- Sound judgement; able to make sound decisions
- Available to work evenings, weekends, and holidays
Pay Scale: $18.75
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits: Part-time: This position may be eligible for benefits (ACA qualification).
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
