GSD Support Associate
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Remote
13d ago
Location:
Phoenix, AZ, US
Company:
Konica Minolta Business Solutions is dedicated to supporting digital transformation through innovative business technology solutions.
Summary:
Applicants will provide exceptional customer service by handling incoming requests and service issues. Candidates should have a high school diploma and some experience in a call center environment.
Requirements:
Credentials: High school or equivalent
Job Description:
Job Description
Konica Minolta currently has an exciting opportunity for a GSD Support Associate!
- Provide an exceptional service experience when handling incoming customer requests
- Determine the reason for the request and, if necessary, route to applicable functions
- For service issues, perform basic triage to determine the best course for resolution and/or escalate to level 2
- Log service incidents accurately and assist customers with other requests as needed
Responsibilities
- Follows prescribed processes and procedures including systems, schedule adherence and tool utilizations
- Communicates clearly and professionally with customers to handle requests efficiently
- Handle inbound requests including support incidents, service requests, meter readings and orders using internal multi-media
- Gathers information of the customer request and determine best course of action
- Identifies urgent situations that require additional actions to satisfy the customers’ needs including supply sourcing/expediting and incident escalation
- Follow through on customer commitments, research as needed using available resources
- Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
- Complete projects and tasks as assigned by management
Qualifications
- High school or equivalent
- Entry level with some experience preferred in a call center environment
- Excellent verbal and written communication skills
- Good customer service and interpersonal skills
- Ability to problem solve and perform basic troubleshooting
- Computer skills - Microsoft Office, Word, Excel, PowerPoint
- Positive attitude and collaborates well with team members
- Ability to multi-task work in a fast-paced environment
- Occasional travel as requested
- This position requires sitting at a desk with a computer monitor for several hours at one time
- The vision requirement includes: close vision, peripheral vision, depth perception, and ability to adjust focus
