Group Product Manager - Customer Experience

Job Description:

About AgelessRx

AgelessRx is a first-of-its-kind, longevity-focused telehealth platform with an e-commerce component. Our mission is to collectively give people millions of extra healthy years, so everyone can enjoy more of what they love in a world where people are empowered to live as long as they want. We believe aging should no longer be treated as a dreadful inevitability, but instead, as a puzzle that can be solved, a fight that can be fought – just as a disease with a cure. Through our free-to-use platform, we offer trusted, data-driven longevity solutions and scientifically backed prescription therapies to help safely lower the risk of age-related diseases.

About the role

At AgelessRx, the Group Product Manager for Customer Experience will be pivotal in shaping the next generation of patient interactions, from new product offerings to post-purchase experiences. You will lead the definition and execution of new experiences, setting a new standard for engaging, impactful patient touchpoints.

In this role, you will collaborate with cross-functional teams including Design, Engineering, Analytics, and Clinical Care to bring to life exceptional patient experiences that align with our growth objectives. You will also oversee 1-2 product managers, guiding them in defining and tracking key performance indicators (KPIs) for adoption, engagement, and retention.

The ideal candidate is a deeply experienced product leader with a proven track record in defining and launching new products and customer experiences. You excel at synthesizing data to inform product decisions and have successfully driven engagement and retention in a product-centric, fast-paced environment.

What you'll do

• Develop a comprehensive understanding of AgelessRx’s current and future customers by analyzing their needs, objections, and engagement patterns across cohorts through targeted research, interviews, and data analysis.

• Lead the conceptualization and execution of intuitive, impactful post-purchase experiences that elevate customer satisfaction and set a new bar for patient engagement.

• Bridge Design, Clinical, and Product teams to ensure patient experiences are simple, compelling, and aligned with both clinical outcomes and business objectives.

• Strategically implement hooks, nudges, and motivational triggers to increase patient engagement and drive product adoption.

• Lead cross-functional decision-making processes to align on strategic priorities, removing obstacles and ensuring seamless execution of new product experiences.

• Collaborate closely with Clinical Operations to define and refine care processes that integrate seamlessly with patient-facing experiences.

• Design, execute, and analyze product experiments to validate hypotheses, uncover opportunities, and inform strategic product decisions.

• Partner with Applied Science and Clinical teams to develop innovative approaches for patient education, communication, and care delivery.

• Lead the team in rigorous prioritization discussions, ensuring focus on high-impact and high-confidence initiatives that align with business goals.

• Collaborate with Marketing to integrate lifecycle management strategies seamlessly into the post-purchase customer journey, reinforcing the ideal customer experience.

• Clearly articulate product vision, strategic rationale, and progress to all relevant teams and leadership, ensuring alignment and transparency across the organization.

Qualifications

• 6+ years of product experience with 3+ years in a lead or senior role leading cross-functional product teams in building new products, business lines, and evolving a brand's post-acquisition experiences and strategies.

• Demonstrated success in defining and launching new products in a healthcare, wellness, or customer-centric industry.

• Successfully developed and implemented product strategies aligned with overall business goals and key business metrics.

• Proven track record of leading cross-functional teams in complex, fast-paced environments.

• Experience managing and mentoring product managers, fostering a culture of growth and accountability.

• Strong analytical skills with experience using data to inform product decisions and measure success (e.g., customer segmentation, engagement tracking, retention analysis).

• Skilled in translating customer insights into compelling product experiences that drive engagement and satisfaction.

• Familiarity with behavioral psychology, hooks, and motivation techniques to drive patient engagement and adoption.

• Experience designing and executing product experiments to validate product-market fit, engagement strategies, and retention initiatives.

• Understanding of healthcare and wellness industry trends, particularly in patient engagement, preventative care, or digital health products is a plus.

• Ability to build relationships and collaborate effectively across all levels of the organization, with demonstrated ability to persuade, negotiate, and drive decision making.

The pay range for this role is:

175,000 - 190,000 USD per year (Remote (United States))

Apply now

Product