Global Client Manager
Apply NowLocation:
New York, NY, US
Company:
Amex GBT inspires change in the travel industry by delivering a collaborative culture focused on client success and inclusivity.
Summary:
The Global Client Manager will lead the client retention and growth strategies while ensuring exceptional customer service. Candidates should have experience in business travel and possess strong project management skills.
Job Description:
As a Client General Manager, you’ll lead the retention and growth plan for your dedicated account. We’re looking for proactive professionals with expertise for business travel and passion for world-class customer service experience.
Our fully remote environment means more flexibility and ability to collaborate with global partners. No two days are the same; you’ll have the power to impact our bottom line, gain insight into our business, and experience the support and prestige of being the leading global provider in our industry.
What You’ll Do on a Typical Day
- Lead strategic client retention and growth plan for account portfolio
- Proactively identify risks to the portfolio; develop and implement an action plan
- Collaborate with operations and other internal Amex GBT teams
- Influence key client decision makers, educating about Amex GBT’s value and key differentiators
- Increase transaction revenue for Amex GBT and key suppliers
- Proactively share client and market trends to internal and external leaders
What We’re Looking For
- Solid understanding of the business travel industry
- Experience in a similar role/supporting global clients preferred
- Strong Project Management and organizational skills
- Ability to prioritize and handle contending demands
- Adaptation and flexibility
- Proactive identification and resolution of challenges
- Professional communication (written and verbal)
- Collaborative and open to feedback
