Generalist, People & Culture

Job Description:

The People & Culture Generalist supports the employee lifecycle and organizational culture within dedicated Specialist Area. This role balances day-to-day People & Culture support with strategic initiatives that foster engagement, retention, and compliance across multiple client-facing teams.

What’s in it for you?

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
• Generous performance-driven Incentive Compensation package
• Competitive environment with company wide recognition, contests, and coveted awards
• Exceptional company culture
• Recognized as a Top Workplace USA 2021
• Awarded a “Great Place to Work” award in 2022 and 2023
• Fortune Best Workplaces in Biopharma 2022

Key Responsibilities

• Partner with hiring managers and Talent Acquisition to support workforce planning and timely hiring aligned with client needs.
• Act as a trusted partner for employees and frontline leaders, addressing workplace concerns and guiding resolution within a performance-oriented and compliant framework.
• Analyze engagement data (e.g., surveys, turnover trends) and partner on culture-building initiatives to improve retention across client-aligned teams.
• Ensure compliance with employment laws (federal/state) and client-specific policies; support audits as needed.
• Assist in developing and updating HR policies and SOPs tailored to program-specific nuances.
• Support performance review processes and coordinate with leaders on goal alignment and feedback cycles.
• Assist in the development and delivery of training initiatives (compliance, leadership, soft skills) tailored to the commercial field force or internal operations.
• Serve as a liaison between internal HR and client program leaders, helping ensure the People & Culture function aligns with client expectations.
• Support transitions such as program launches, expansions, or wind-downs with workforce and change management planning.
• Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
• Attends and participates in employee disciplinary meetings, terminations, and investigations.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Assists managers with guidance, and direction through different processes.
• Performs other duties as assigned.

Qualifications & Experience

• 2-3 years of HR Generalist, preferably within a CSO, CRO, or fast-paced services environment.
• 2 years of managing complex employee relations issues.
• Solid understanding of U.S. employment law and HR best practices.
• HRIS experience, preferably Workday.
• Strong interpersonal, communication, and coaching skills.
• Ability to thrive in a dynamic, client-driven environment with constantly shifting priorities.

Preferred Skills & Attributes

• SHRM-CP or PHR certification.
• Experience supporting field-based or commercial pharma teams.
• Exposure to client SLAs or working within a matrixed service delivery model.