Franchise Operations Coach- West

Job Description:

The Franchise Operations Consultant provides world-class support to Franchisees and Center Managers and provides effective guidance, and coaching to meet or exceed Sales, Car Count, and Customer Experience metrics. You will be an influential leader on the Take 5 Oil Change model to improve franchisee performance and profitability while protecting Take 5’s brand image, service, and quality standards.

Responsibilities:

• Achieves position goals, timelines, and KPI metrics through coaching all franchisees in a geographic territory:

  • Center support through in center visits and virtual coaching sessions.

  • Conduct market meetings and peer-to peer focus groups to deliver training on company initiatives that impact performance and increase engagement,

  • Utilize observations and data driven insights to provide directional coaching to improve revenue, people development, and customer experiences.

  • Utilize available reports and tools to improve gross profit, reduce expenses, and maximize EBITDA to improve franchisee profitability.

  • Document all activity in FranConnect, including but not limited to, the Take 5 Operational Audits, Profit Reviews, Center Visits, and Virtual Coaching Forms.

• Interfaces with all support departments to ensure timely and accurate responses to franchisees needs and questions that ensures franchisee satisfaction.

• Focus on strategic and tactical processes to improve the center’s customer experience through measurable systems like NPS, and online ratings.

• Provides oversight to ensure franchisee compliance to brand obligations for quality, image, training and service.

• Attend and participate in the Take 5 Annual Rally and drive 100% attendance at the event, participate in the Take 5 Operations & Training meetings and any other corporate organized events as needed. Create and deliver content as needed

• Implements marketing and sales direction to increase regional revenue growth.

• Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Take 5 Operating system through coaching methodology.

• Building trust through respectful communication and dedication, to gain a positive coaching relationship with franchisees and key Managers.

• Creation, use and delivery of appropriate communication and technologies (via video, PowerPoint, excel, webinar, L&D platform, BI tools, etc.) to maximize communication with franchisees and employees with respect to operations plans, strategies, projects, tools and technologies.

• Contribute, communicate, and implement new/current company initiatives.

• Assist in the development of new systems and resources for the franchise system

• Responsible for ensuring the timely, and accurate reporting for the territory

• Understand and deliver the obligations within the franchise agreement.

• Communicates succession planning with franchisees across the district to support growth and timely new unit openings.

• Travel approximately 50%.

Qualifications:

• Bachelor’s Degree or equivalent experience

• 5+ years in multi-unit operations (franchise/chain)

• Strong financial analysis and P&L management skills

• Proven ability to lead in sales, marketing, and operations

• Results-oriented with a can-do attitude

• Excellent sales, consulting and communication skills

• Skilled in group training, presentations, and public speaking

• Automotive or hospitality industry experience preferred

• Franchise experience preferred

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)