Forward Deployed Engineer (FDE)

Job Description:

HOAi is a fast-growing AI startup revolutionizing the community association management industry. Our AI workforce platform eliminates inefficiencies in the most labor-intensive parts of property management, enabling companies to scale faster and more profitably. Backed by the leading vertical software company in the industry, Vantaca, which has been recognized on the Inc. 5000 list for four consecutive years, we're chasing the frontier of what AI agents can accomplish in real estate and property management. Join us as we reshape an entire industry around AI agents.

Overview

As a Forward Deployed Engineer (FDE), you’ll work directly with customers to design, build, and deploy AI agent solutions that replace manual processes at scale. You will own mission-critical implementations, from architecture to automation, ensuring that our AI agents operate effectively in highly complex customer environments. This role is ideal for engineers who are great at problem-solving, moving fast, and working directly with customers to deliver outcomes that matter. You will collaborate across our engineering and product teams—acting as the connective tissue between client problems and platform solutions. You'll serve as a trusted technical advisor to clients, ensuring that AI solutions integrate seamlessly into their existing ecosystems, and as a key problem-solving resource to engineering teams.

Key Responsibilities

• Own deployment of agentic workflows, including configuration, integration, and launch to ensure customers maximize automation capabilities
• Engage directly with clients to understand complex operational workflows and translate them into scalable solutions for agents to accomplish
• Analyze and refine AI automation performance, identifying opportunities for process optimization
• Solve critical technical challenges in real time, including debugging APIs, data pipelines, and AI model integrations
• Train and guide customers on best practices for using HOAi’s AI automation platform
• Collaborate closely with product and engineering teams to translate field learnings into product improvements
• Develop playbooks and repeatable deployment patterns that allow HOAi to scale client onboarding and expansion
• Proactively monitor customer automation success, identifying opportunities for expansion and improvement
• Act as a strategic advisor, helping clients transition from manual workflows to fully automated operations
• Stay ahead of AI developments, helping clients and internal teams navigate evolving agentic capabilities

Requirements

• 2+ years of experience in in customer success, SaaS implementation, workflow automation, or AI-driven process optimization, ideally in fast-paced, customer-facing environments (startups, consulting, leading tech companies)
• Bachelor’s degree in computer science, engineering, or related field from a top-tier institution or experience at a leading tech company/startup required
• Excellent communication and customer-facing skills, including the ability to explain complex technical concepts simply to less tech-inclined customers
• Strong problem-solving mindset, with an ability to thrive in ambiguity, move fast and take ownership of outcomes
• Ability to quickly understand complex systems, including client-specific software and databases
• Experience deploying AI solutions or integrating AI tools (OpenAI, Anthropic, Cursor, Windsurf, Gemini) is a plus
• Demonstrated interest in real estate or financial technology is a plus

Who Should Apply

• You want to solve real customer problems using AI
• You are tired of working on low-impact features and want direct ownership of solutions that matter to customer outcomes
• You like working closely with customers and product teams, not writing abstract code
• You want to move fast, own outcomes, and help build something industry-defining
• You’re excited to be part of a small, high-performing team that’s changing the future of work

Vantaca + HOAi Value Prop to Employees

• Our eNPS is +62! (Google it, that is great)
• Benefits: Medical, Dental, and Vision kick in day one
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year)
• 401K with Company Match