Forecasting Analyst

Description

At Oura, our mission is to empower every person to own their inner potential. With our award-winning Oura Ring and app, we help over 2.5 million people turn insights about sleep, activity, and readiness into healthier, more balanced lives. We believe that starts from within — by creating a culture where our team feels supported, included, and inspired to do their best work. Our values guide how we show up for each other and our community every day.

The Member Experience (MX) Forecasting Analyst demonstrates expertise in demand forecasting, headcount planning, and resource allocation across a 24/7 support network.

This role is also a key contributor to the development and implementation of contact center analytics processes and reporting to transform raw data into actionable business insights for leadership and stakeholders.

The ideal candidate will be able to use data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership.

What you will do:

• Create forecasts for all support channels (phone, email, chat, messaging, social) across all lines of business and markets.
• Assist with short-term and long-term capacity planning efforts by translating forecasted volumes into actionable staffing requirements, ensuring service levels are met while optimizing resource utilization.
• Conduct what-if analysis and provide insight to Senior Leadership on impacts to staffing and budget.
• Analyze large datasets, identify patterns and trends, and communicate key insights to stakeholders. Use business intelligence tools (e.g., Tableau, Excel) to create visualizations and reports that inform decision-making.
• Prepare clear, concise, and actionable executive-level reports and presentations on forecast accuracy, trends, and resource requirements. Provide regular updates to senior leadership on forecast performance, insights, and any potential issues or risks.
• Other duties/assignments as directed.

Requirements

We would love to have you on our team if you have:

• 8+ years of experience in workforce management, volume forecasting, and headcount planning in a multi-channel, multi-skill, high-growth environment
• 2+ years of experience forecasting support needs driven by B2B sales lifecycle
• Proficient in SQL
• Expertise in WFM software and tools such as CCForecast, Assembled, Calabrio, NICE or Verint
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions to improve performance
• Experience presenting complex data to executive leadership and influencing decision-making through clear, strategic communication
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate with stakeholders at all levels
• Proficiency in contact center and BI technologies (Zendesk, Salesforce, Sprinklr, Excel, Tableau, Power BI, Snowflake)
• Ability to work well under pressure in a fast-paced environment and make timely decisions to address operational challenges
• Ability to work independently, manage multiple priorities, and thrive in a dynamic, fast-paced environment

Benefits

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.

What we offer:

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

• Region 1 $126,000-$157,000
• Region 2 $115,000-$144,000
• Region 3 $108,000-$135,000

A recruiter can determine your zones/tiers based on your US location.

We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI)

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Disclaimer: Beware of fake job offers!
We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note:

• Our jobs are listed only on the ŌURA Careers page and trusted job boards.
• We will never ask for personal information like ID or payment for equipment upfront.
• Official offers are sent through Docusign after a verbal offer, not via text or email.

Stay cautious and protect your personal details.

To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.