Field Software Engineer (US)

Job Description:

Field Software Engineer (US)

Permanent/Full Time (US - Remote)

The Team

World-leading researchers are working with us to demonstrate the utility of our current products and crystalising requirements for future products. We are rapidly expanding and evolving our workforce to support our early-access customers and are preparing for broader customer adoption and new customer collaborations.

You will be working closely with both the commercial and scientific groups within biomodal to drive early adoption of our technologies through collaboration with academic and commercial scientists. The team leverages its knowledge of epigenetics, genomics, NGS sample preparation and data analysis to ultimately match our platform capabilities with our customer’s requirements. As such, the team forms the vital link between our potential customer pool and our product development activities, requiring a great blend of technical, communication and commercial skills.

The Role

The biomodal Field Software Engineer is responsible for providing best in class support running and debugging bioinformatics pipelines as well as consultation with customers and biomodal’s field-based team. Through close customer relationships you will serve as the technical/scientific eyes and ears of the company, acting as a liaison between our customers and biomodal’s Product Team.

The responsibilities will be remote and on-site and include providing pre- and post-sales support associated with complex inquiries and requests.

The post holder will:

• Support installation and usage of biomodal's proprietary software solution.
• Prepare installation assets, such as Nextflow configuration files.
• Make updates to our internal troubleshooting documentation suggesting fixes to common problems.
• Suggest improvements to our tooling, approach, and customer-facing installation documentation.
• The role necessitates a high degree of independence, with success being measured by the positive experiences and continued scientific successes of our customers.
• Keep detailed records of support cases and work cross-functionally with account team to ensure coordinated customer support and alignment to commercial objectives

The Person

The ideal candidate for this role will be knowledgeable and enjoy working with IT infrastructure required to ensure customers get the most out of biomodal’s proprietary analysis pipeline. We are looking for an individual that has a strong background in software and/or infrastructure architecture and has:

• An MSc or PhD degree in Bioengineering or Software Engineering
• Experience with Linux/Unix operating systems, including system configuration, security, and troubleshooting.
• Experience with container technologies in an HPC environment, like Apptainer, Singularity or Docker
• Experience with basic HPC tooling (Bash, POSIX command line usage)
• Experience with more than one HPC environment (Slurm, LSF, SGE, …)
• Nextflow, especially deploying Nextflow pipelines in HPC environments.
• Strong verbal, written and interpersonal communication skills to handle customer issues, build customer relationships and work collaboratively to support the efforts of Field Teams.
• A service-oriented mindset and that enjoys troubleshooting and solving problems with urgency to ensure customer success
• Ability to learn quickly and work in a highly innovative, fast-paced environment, collaborating closely with other cross-functional and geographically distributed teams.
• Ability to travel ~30% with burst periods potentially with higher rates of travel
• Must live in USA, East Coast or Mid-West states preferred (proximity major airport)

Nice to have

• Experience developing and deploying software in Python.
• Experience working with GitHub, including branching, merging, and pull requests.
• Experience with SalesForce or other CRM
• Previous experience as an FAS or other support role in a life sciences tools company

Benefits

• Annual bonus scheme
• Generous 401K plan
• Private health care for yourself and your family.
• 20 days annual leave
• Life Insurance
• Home office allowance