Field Services Technician III

Job Description:

Field Services Technician III

Location:

MO Statewide, MO, US

Requisition ID: 17155

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

OVERVIEW

Travel Team Gaming Field Services Technician III is responsible for performing a variety of duties related to the Installation, basic troubleshooting, maintenance and repair of gaming terminals and systems hardware while in a casino and gaming service environment. This position is a fully remote support function to fulfill labor requirements in jurisdictions across North America, Canada and international when required. This position will be located in St Louis, Missouri with a primary function of Travel Team activity supporting jurisdictions in North America and a secondary function of supporting Missouri, Kansas, Alabama & North Carolina daily Field Service Activity. This position is a “Varied” shift as we are required to both travel and work as dictated by customer requirements. This position requires extensive travel/overtime, you could be on the road in hotel rooms more than 200+ days a year.

This position remote - must be located within 45 mile radius of St. Louis, Missouri.

RESPONSIBILITIES:

•    Lead technical teams to install, remove, convert, perform preventive maintenance, install systems hardware and prepare games, set options, and repair games in a field environment.
•    Lead various EGM and Systems projects including new casino openings and expansions.
•    Successfully delegate to peer staff on various EGM system projects.
•    Skilled in advanced project preparation providing seamless project deployment. 
•    Knowledge share with internal and external customers on new products.
•    Maintain accurate inventory of parts issued. 
•    Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work.
•    Follow documentation, policies and procedures and perform tasks with minimal supervision.
•    Reading and translating wiring diagrams.
•    Resolve technical problems and perform program upgrades, and download set up.
•    Testing programs with various verification devices, e.g., Chip Comparator.
•    Troubleshoot with input and output tests.
•    Set up game options and test various devices, e.g., bill validators.
•    Test pay table, reel strip and bonus awards.
•    Install and repair and maintain fiber optic lines and WAP telephone lines.
•    Knowledge share with customers on basic game functionality.
•    Maintain a positive image of IGT with co-workers and IGT’s customers.
•    In-depth user-level knowledge of SAP, OneDrive, SharePoint, CADENCE, and JIRA
•    Working knowledge of the JIRA system implementing utilization for positive field impact.
•    Understand and apply inoperability knowledge across all IGT platforms and systems product.
•    Network and interface with product support engineering, GOM, Traffic and Scheduling 
•    Function as liaison and extension of local management.
•    Travel 80% of the time

QUALIFICATIONS

•    High School Diploma or equivalent required.
•    Typically requires multiple years of electronics or slot tech experience, as well as project or team lead experience.
•    Knowledge and understanding of AC/DC fundamentals.
•    Must be computer literate and have documented networking experience.
•    Knowledge of tools and experience using the tools is required.
•    Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed. Flexibility of work location is a must. Potential for heavy travel (globally) on an as-needed basis could be required. 
•    Must have the ability to maintain a neat appearance, in adherence with IGT Uniform policy.
•    Must be able to lift 75 pounds and able to stand a full shift.
•    Able to work in adverse conditions for an extended period of time.
•    Ability to follow policies, procedures, and safety guidelines.
•    Work well under pressure, in a team-environment, and with little direct supervision. 
•    Must be able to adapt to various jurisdictions and interface with compliance officers.
•    Ability to obtain a gaming license in multiple jurisdictions globally.
•    Must have a valid State’s driver’s license with clean driving record and a valid current passport.
•    Required to pass IGT security background check and able to obtain a gaming card.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-DG1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $33,800 - $85,176. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.