Field Service Technician - Bingo Systems (Buffalo, NY)

Job Description:

We’re on the lookout for a skilled Field Service Technician to help keep our gaming systems running smoothly at client locations. If you have a passion for gaming technology, enjoy solving technical challenges, and love interacting with people, this is the role for you!
As a Field Service Technician, you’ll be part of a team that brings cutting-edge bingo technology to life. From installing and troubleshooting systems to training clients and maintaining records, you’ll play a key role in making sure our gaming products deliver exceptional experiences. And yes, there’s a lot of travel and exciting challenges along the way!

** Mainly servicing the Western NY region, with support provided in nearby areas as needed.**

What You'll Be Doing:

• Installation & Setup: Deploy and configure gaming systems like CHAMP-e Tablets, PowerPlay Bel Air Consoles, OMNI Rover POS systems, and Bingo Server infrastructure at various client sites.
• Maintenance & Troubleshooting: Be the go-to expert for diagnosing and fixing hardware/software issues related to bingo servers, POS systems, administrative PCs, and more.
• Customer Training & Support: Help clients understand system usage, troubleshooting, and preventive maintenance through on-site training.
• Documentation: Keep detailed service records, logging repairs, part replacements, and software updates to ensure everything stays on track.
• Collaboration: Work with internal technical teams to escalate issues and contribute to product improvements.

The Cool Systems You’ll Be Working With:

• Bingo Servers & Desks: Manage server components and equipment that run the show!
• POS & Admin PCs: Handle transaction systems and the back-end functions.
• Handsets & Tablets: Help players enjoy gaming with everything from classic handsets to modern tablets.

Skills, Knowledge and Expertise:

• Education: High school diploma required; technical certifications in electronics, IT, or networking are a plus.
• Experience: Previous experience as a Field Technician (electronic gaming or AV technology preferred).
• Technical Skills: Ability to troubleshoot and repair electronic equipment, with knowledge of POS systems and networking.
• Communication: Ability to explain tech concepts in a clear, user-friendly way.
• Flexibility & Travel: Willingness to work evenings, weekends, holidays, and travel frequently (sometimes on short notice).
• Physical Requirements: Ability to lift up to 50 lbs and work in dynamic environments like gaming floors.

Why Us?

Step into the exciting world of Everi, where your career meets incredible perks and a vibrant culture!
Join us and enjoy an outstanding benefits package including:

• Medical, Dental, Vision, 401k with company match, life insurance, parental leave, adoption assistance, pet insurance, gym reimbursement, and so much more!
• Embrace a healthier work-life balance with Discretionary Time Off (DTO), bidding farewell to traditional banking hours and hello to preventing burnout while enhancing productivity.

Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry’s single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. Let’s Go!
The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the current range is $26 - $30/per hour and is overtime eligible.
Everi is an Equal Opportunity Employer...