Field Service Engineer, New York/New Jersey

Job Description:

About the Role

Performs assembly, disassembly, and repair work on analytical laboratory instruments and equipment. Effectively and safely utilizes test equipment, hand tools and power tools when needed. Responsible for documentation as required by company policy, cGMP, ISO, State Regulatory agencies, and FDA. Support the updating of software, calibrations and preventive maintenance and Pre-staging of new equipment. Monitors personal parts stock, test equipment and test tools inventory to ensure proper levels and current calibration certificates are readily available for typical servicing of instruments.

As part of the Instrument Services team, you will take ownership of cases assigned, driving & delivering high quality service resolution; provide timely onsite support to address service repair issues at customer sites according to contract prioritization. Ensure the timely completion of all required service documentation. Follow up with customers regarding instrument performance post service intervention. Communicate proactively and share information with field team members, Service Operation team, Technical Service and Customer Service teams, in addition to other support functions to ensure the success of 10X Genomics.

What you will be doing

• Test, troubleshoot, and repair instruments and equipment to the Field Replaceable Unit (FRU) level
• Able to analyze straightforward situations and apply good judgment, with minimal supervision
• Interpret past repairs on instruments and equipment to resolve and diagnosis similar issues
• Assemble and disassemble instruments and equipment
• Support Pre-staging of instruments to ensure full functionality prior to Sales Inventory transfer
• Perform basic electronic, mechanical, pneumatic, programmable logic controllers, liquid, gas, fluidics, and electrical repairs associated with instruments and equipment
• Monitor personal inventory levels to ensure adequate levels of parts and supplies are available on hand, if not place orders for supplies following company procedures

Minimum Requirements

• Bachelors degree in Biomedical Engineering / Technology, completion of the DoD Biomedical Technician course and 1+ years of experience as a service engineer, or an Associates degree in a Technology discipline and 2+ years of experience with the service and repair of analytical laboratory/biotech instruments/complex medical equipment

Preferred Qualifications

• Demonstrated ability to operate independently and manage multiple priorities, with minimal supervision
• Excellent communications and interpersonal skills
• Detail and action oriented, self-directed
• Demonstrated time management skills with a focus on effective scheduling, prioritization, and the ability to coordinate and address competing demands
• Working knowledge of Microsoft application suite including Excel, Word, and PowerPoint

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Below is the base pay range for this full-time position. The actual base pay will depend on several factors unique to each candidate, including one’s skills, qualifications, and experience. At 10x, base pay is also just one component of the Company’s total compensation package. This role is also eligible for 10x’s equity grants, its comprehensive health and retirement benefit programs, and its annual bonus program or sales incentive program. During the hiring process, your 10x recruiter can share more about the Company’s total compensation package.

Pay Range

$88,000 - $119,000 USD