Field Account Manager

Job Description:

The Field Account Manager represents the voice and face of AutoPoint to dealership customers. The Account Manager retains existing clients by driving performance improvement within their clients' marketing plans, thus resulting in increased client satisfaction and revenue. The Account Manager manages the relationship with clients beginning with the point of enrollment and sustain throughout the customer lifecycle. They are responsible for maintenance, product penetration, and revenue growth of assigned accounts. As a result, the Account Manager is expected to create strong advocacy by their clients and thereby assist in increasing AutoPoint's client base.

What You’ll Do

• Present and communicate AutoPoint products and offerings and their application within the overall dealership environment.
• Understands the key performance indicators (KPI) that leverage the dealer’s business.
• Analyze client performance (both from reports & direct observation) to determine areas of opportunity for improvement within the fixed operations group at dealerships.
• Proactively communicate to clients (up to DP/GM levels). Establish and maintain a solid business relationship with dealership personnel.
• Develop a culture of continuous improvement in process execution.
• Effectively communicates AutoPoint’s value proposition and aligns it with the dealer’s objectives.
• Regularly reviews, with assigned accounts and dealerships, the results of the marketing product suite.
• Identifies and recommends program changes and marketing strategies.
• Shares AutoPoint knowledge and industry findings with assigned accounts
• Maintains ongoing communication with different levels of account/dealer management at assigned account/dealer locations.
• Assesses performance of existing dealers
• Manages the retention, product penetration and growth of assigned accounts.
• Manages all customer issues and conflict resolution.
• Participates in the enrollment and review process for new orders for retention programs and custom campaigns.
• Captures Account requests for enhancements and recommended changes. Prioritizes and communicates these requests with appropriate internal team members.
• Communicates all program changes, enhancements and application bug fixes to the Account Management team.
• Maintains dealer contacts and business activity in Salesforce.com on a regular basis.

What You’ll Bring

• Qualified candidates must have 5+ years of Automotive/Marketing experience.
• Knowledge of sales processes and tools (account planning and key selling)
• Knowledge of Dealership Management System software experience (CDK, R&R, etc.).
• Ability to develop relationships with key decision-makers.
• Build relationships with both internal and external customers.
• Identify, quantify and resolve customer objections, problems and needs in a diplomatic manner.
• Present solutions that meet client’s needs and close the sale.
• Develop strategies, action plans, and metrics to monitor results.
• Create business development plans.
• Effectively communicate ideas.
• Communicate and give presentations in front of groups.
• Effectively convey processes and training
• Listen to others and appropriately act on the information provided.
• Multi-task, prioritize, organize and coordinate projects to meet simultaneous deadlines.
• Work independently with minimal supervision and under constant deadline pressure.
• Work effectively in a team.
• Work effectively in a fast-paced organization.
• Use a variety of computer programs / systems to track results (Salesforce.com, Word, Excel, Email, Internet, etc.).
• Must be able to travel up to 80% of the time.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.