Experienced Claim Authorizer

Job Description:

Overview

Fidelity National Home Warranty (FNHW) is looking to expand our authorizations team with Experienced Claim Authorizers.

Experienced Authorizers will handle advanced inbound customer inquiries, intake vendor diagnosis reports, resolve complex home warranty claims in a courteous, professional, timely and appropriate manner

About Us – Fidelity National Home Warranty (FNHW)

Fidelity National Home Warranty (FNHW) is a trusted leader in home warranty services, providing homeowners and real estate professionals, and service providers with comprehensive coverage and exceptional service. As part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer the strength and stability of a nationally recognized brand while maintaining a commitment to personalized customer care. Our mission is to help homeowners protect their investments with reliable, cost-effective home warranty solutions.

Why Join Us?

• Industry Leader – Be part of a well-established home warranty provider and part of a Fortune 500 company.
• Career Growth – We invest in our employees with ongoing training, leadership development, and advancement opportunities.
• Competitive Compensation – Bonus potential and comprehensive benefits.
• Strong Company Culture – Join a team that values collaboration, innovation, and exceptional customer service.
• Work From Home & Travel – Enjoy flexibility while working from home, in the field, engaging with clients, and attending industry events.

Duties

• Answer routine questions regarding contract coverage following standard scripts and procedures. 
• Assists in resolving transactional requests from customers such as payment, refunds, etc., helping to trouble shoot failures and providing ‘quick fix’ recommendations for any ongoing covered issues.  
• input repair issues, appliance information and other relevant details regarding service work orders into the CRM.  
• Receive and process vendor reports to review and authorize claims for contract holders.  
• Maintain communication with contract holders via inbound/outbound calling and email to ensure progress or delay of claim. Manage the claim process from receipt of vendor report through claim resolution. 
• Communicate with contract holders and vendors according to company and department policies, procedures and processes in a professional and courteous manner according to department call handling and quality standards. 
• Maintain up-to-date knowledge of home warranty contract terms and conditions and advanced knowledge of applying coverage to resolve claims. 
• Achieve and maintain call handling, productivity, attendance and schedule adherence standards. 
• Perform other duties as assigned.  

Requirements

• High school diploma or GED 

Experience

• One or more years of experience in a Home Warranty customer facing role.
• Ability to communicate in a courteous and professional manner.  
• Ability to maintain professionalism and composure under pressure.
• Proficiency with MS Office (Word, Excel, Outlook). 
• Advanced knowledge of the following trades and mechanical systems: Plumbing – Electrical – HVAC – Pool & Spa – Water Heaters – Kitchen Appliances.

Additional Information

Fidelity National Home Warranty (FNHW) offers a competitive benefits package, which includes:

• Competitive salary
• Group Medical/Dental/Vision benefits
• 401k with company match
• Stock Purchase Plan with company match
• Sick, vacation, and holiday pay
• Service recognition program
• Performance Based Pay

To Qualifiy for remote work, candidates must be 30 miles or more away from FNHW corporate address offices listed below:

2300 Corporate Circle 

Henderson, NV

890074     

1200 Concord Ave

Concord , CA

94520