EV (Commercial) Field Support Tech / PDI Tech (Temp) (DC)
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Washington DC, DC, US
Company:
Motiv is a leading manufacturer of zero-emission electric trucks and buses, focused on innovative vehicle solutions.
Summary:
The Field Support Tech will provide customer support for Motiv's electric vehicles, developing expertise in their ePCS components. An associates degree or equivalent experience in relevant technologies is required, along with strong customer service and technical skills.
Requirements:
Credentials: Associates degree, 3-5 years equivalent experience working with relevant technologies
Job Description:
At Motiv, we’ve taken a radically different approach to building electric trucks. Motiv has developed a modular electronic powertrain (the Motiv ePCS) that is tailored to work on any heavy-duty vehicle. Our next-generation power management electronics and software make it easy to integrate new technology components into new vehicles from the first all-electric school bus in California carrying school kids to the first all-electric Refuse truck quietly driving the streets of Chicago, Motiv vehicles get the job done. We thrive on tough, complicated challenges that have the potential to build a better future.
We are looking for a smart, enthusiastic Field Support Tech to join us in transforming an industry. In this position you will take direction from the Customer Support Manager to support Motiv’s products, including vehicles and individual components. You will be supported by Motiv’s engineering team, however, you are expected to develop expertise in the operation and debugging of Motiv’s ePCS components to independently provide top quality support in the field.
The role is customer facing, so solid customer service skills combined with exceptional 'hands on' technical ability are necessary attributes. This position is located in the Greater Detroit, MI area, where you will have primary responsibility for servicing Motiv Powered drivetrains. Communication is highly important - excellent oral and written communication skills required. If you are passionate, self-motivated, a team player, and are able to consistently deliver strong customer satisfaction, we are interested in speaking with you!
Key Responsibilities:
Knowledge of: methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles. Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
Understand the complete vehicle at a systemic and component level in order to effectively and efficiently diagnose and repair
Perform field support activities (maintenance, upgrades, and/or retrofits) for all Motiv vehicles
Diagnose vehicle issues, repair, and provide root cause analysis
Utilize remote monitoring system data for troubleshooting, periodic log reviews, and to identify possible performance related concerns as well as to study vehicle utilization
Accurately record all support activities in the support records keeping system
Communicate directly with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario
Represent Motiv in the utmost professional manner
Perform vehicle pre-delivery inspections
Deliver customer driver and maintenance training in addition to technical support for sales and marketing efforts
Provide a secure remote location for tools, parts, and other necessary items
Travel as required (up to 30%) for initial training and to ensure Support Team goals and customer requirements are met
