Epic Application Analyst 2

Job Description:

POSITION OVERVIEW: The Epic Applications Analyst II at St. Charles Health System is responsible for planning and executing all facets of the life cycle for those software applications supporting our hospitals and ambulatory clinics, maximizing the business value to our users of those applications. The Analyst coordinates all decisions and issues arising for an application area and conducts the design, build, testing and deployment of the Epic Electronic Health Record and supporting IT systems. The Analyst will know the EHR system’s capabilities and functional use and apply their knowledge of Patient Care and Business workflows to successfully maintain a standardized system that meets lean process needs and best practices. This position does not directly manage any other Caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Leads efforts to install and implement system patches, service packs and version upgrades as assigned; leads process improvement efforts; remains familiar with industry best practices; develops and maintains a roadmap for future system improvements; ushers through simple to complex system environment changes.

Collaborates with system users towards continuous improvement of the business value delivered by our software applications. Builds and maintains system control and application configuration data within software applications to maximize the business benefits delivered.

Leads integrated area workgroups across application and operational teams.

Understands the choices involved in application configuration and manages choices which support the guiding principles and strategies of the organization.

Performs in-depth analysis of workflows, data collection, report details and other technical issues associated with the Epic EHR.

Investigates standardization and process improvement opportunities while making build decisions.

Organizes and vets potential system enhancement needs and prepares details of specifications needed; prioritizes and implements requested changes to the system.

Ensures validity and integrity that interfaced data meets business requirements.

Ensures Epic Gold Stars program requirements are understood and maintains Honor Roll specific criteria within application.

Evaluates Community Connect needs and how they integrate with design.

Participates in Governance Committees such as domain groups, RAC, CPAC, etc.

Obtains proficiencies in other applications including Data Courier.

Designs and executes small-to-medium scale application testing as required. Supports large-scale testing efforts as assigned.

Troubleshoots, identifies root cause, and documents problems of simple-to-high complexity for assigned applications and systems. Escalates application issues with SCHS management and if necessary, the software vendor, while maintaining issue status reports.

Analyzes and manages systems of simple-to-high complexity to ensure service level agreements are met.

Collaborates with caregivers across the enterprise to build strong relationships; forms relationships with vendors to build strong partnerships.

Maintains data integrity and security for assigned applications and systems.

Assists in the preparation for and conduction of user training when required; mentors Application Analyst Level I's.

Works with team leads and management regarding apparent priority and schedule conflicts.

Collaborates with system users to provide business reporting; collaborates with the Infrastructure Team to provide system performance reporting.

Manages small-scale projects and completes the associated Project Management deliverables as assigned. Completes project tasks of simple-to-high complexity as assigned.

Develops system documentation as assigned per standards; drafts minor changes to policy and procedures relating to documentation.

Participates in on-call rotation, as required, and participates in after hour escalation calls.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.