Enterprise Customer Success Manager

Job Description:

About Us: 
Verifiable is a credentialing and network monitoring platform built to help healthcare organizations optimize operations with error-free, fast verifications and to stay compliant with ease. We are an official Salesforce vendor, winning the 2024 Salesforce Partner Innovation Award. We work with leading healthcare organizations such as Humana Dental, Zelis, Talkspace, Headway, Empower Pharmacy, and many others.
About the Role:
Verifiable is seeking an experienced Enterprise Customer Success Manager to drive customer satisfaction, retention, and growth within our most strategic accounts. This role will be the primary point of contact for our Enterprise customers—ensuring seamless  onboarding, delivering ongoing support, identifying expansion opportunities, translating customer feedback into actionable insights, and ultimately delivering ROI for customers. You’ll work cross-functionally with Product, Solutions, Enablement, and Support to build lasting relationships and maximize customer value.
We are a fully remote company hiring in the following states: AZ, CA, CO, FL, GA, ID, IL, KY, MD, MI, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA

About You

• 5+ years of Enterprise Customer Success in B2B SaaS (healthtech preferred)
• Experience managing a book of business > $3M ARR, building pipeline, & closing deals
• Strong Executive relationship-building, communication, presentation and problem-solving skills
• Experience navigating complex, matrixed client relationships and driving retention
• Familiarity with Salesforce CRM and customer success tools

Responsibilities

• Partner with sales and implementation to support smooth onboarding, ongoing training, and adoption of contracted functionality for Enterprise.
• Form deep relationships with customers, serve as a trusted advisor, and ensure ongoing success, engagement, and strategic conversations with key executive stakeholders and decision makers.
• Develop Verifiable product expertise to build credibility and add value for customers.
• Conduct regular touchbases and quarterly business reviews across your accounts to ensure retention and strategic alignment between Verifiable and our customers.
• Drive commercial negotiations with customers and internal legal and finance teams to efficiently and symbiotically close deals and restructure contracts.
• Drive a feedback loop with cross-functional teams by gathering and synthesizing customer inputs to inform product development and prioritize roadmap enhancements.
• Support accounts with custom reporting needs outside of the standard product.
• Monitor account health and proactively resolve and escalate issues to reduce churn.
• Maintain CRM hygiene, ensuring account records and documentation are up to date.
• Pursue ongoing healthcare industry and CRM platform education and training.
• Contribute to team-wide initiatives to make Verifiable a great place to work and drive Customer Success department efficiencies.

More About Verifiable: We’ve grown to almost 150 employees in 5 years. Steady revenue growth allowed us to secure a $27M Series B led by Craft Ventures, bringing us to $47M in total funding. We value the many benefits of remote work, so we’re fully distributed across the US and internationally. Benefits include Health/Vision/Dental plans, unlimited PTO, new Apple equipment, and startup equity as part of your comp package.