$28–$32/hr

Engagement Specialist

Full-time Remote 12d ago

Location:

Company:

Galileo is a team-based medical practice focused on improving healthcare quality and affordability through innovative, data-driven solutions.

Summary:

As an Engagement Specialist, you will guide patients through their healthcare journey, fostering engagement and access to essential services. Candidates should have outreach experience, strong communication skills, and be comfortable with technology.

Requirements:

Technology: CRM, EMR, Google Suite, Smartsheets

Hard Skills: Motivational interviewing, Active listening

Experience: 1+ years in high-volume, results-driven outreach (healthcare experience preferred but not required), Proven ability to build rapport and influence positive action through phone communication, Comfort with multi-platform technology (CRM, EMR, Google Suite, Smartsheets), Self-directed work style with strong problem-solving and multitasking abilities

Job Description:

Ready to be the bridge between life-changing healthcare and the people who need it most?

At Galileo, we're revolutionizing primary care through our interdisciplinary team approach and award-winning digital health platform. Our model doesn't just treat patients—we partner with them to transform their health journey from the very first conversation.

Your Mission

As an Engagement Specialist, you'll be the first voice patients hear and the catalyst for their healthcare transformation. You'll guide individuals from initial curiosity to active participation in their care, using your communication skills to motivate real health improvements.

What You'll Accomplish:

Connect & Inspire: Conduct outreach calls that educate and motivate patients to engage with Galileo's services
Close Care Gaps: Help patients access overdue preventative screenings and essential health services
Build Relationships: Use motivational interviewing and active listening to understand each patient's unique needs
Drive Results: Meet engagement and quality improvement targets while supporting individual patient success
Master Multiple Systems: Navigate CRM, EHR, and scheduling platforms to solve problems efficiently
Collaborate for Impact: Work closely with Population Health teams and Practice Managers to optimize patient outcomes

What You Bring

Essential Experience:

1+ years in high-volume, results-driven outreach (healthcare experience preferred but not required)
Proven ability to build rapport and influence positive action through phone communication
Comfort with multi-platform technology (CRM, EMR, Google Suite, Smartsheets)
Self-directed work style with strong problem-solving and multitasking abilities

Qualifications:

Knowledge of healthcare insurance, HEDIS quality measures, or population health initiatives
Experience with Medicare/Medicaid populations
Bilingual English/Spanish capabilities
Background in health coaching, care coordination, or patient education

Why Choose Galileo

Comprehensive Benefits Package:

Full medical, dental, and vision coverage
HSA with company matching + FSA options
401(k) with company match
Paid family leave and comprehensive PTO
Company-paid life insurance and disability coverage

Work Environment:

Primarily desk-based role with standard physical requirements
Flexible startup culture with opportunity to shape processes
Collaborative team environment focused on patient impact