Email/Chat Support Specialist

Job Description:

At DMC Strategic IT, we specialize in creating unforgettable and seamless event experiences for our clients. We provide comprehensive event production services, including planning, design, and execution, to help our clients bring their visions to life. Our team is made up of passionate and driven individuals who are dedicated to delivering exceptional results for our clients. We are now seeking a Email/Chat Support Specialist to join our team and help us take our events to the next level.

We are seeking a dedicated and customer-focused Email/Chat Support Specialist to join our team. In this role, you will be the primary point of contact for our clients, delivering exceptional support through email and online chat. Your ability to communicate clearly, resolve issues efficiently, and uphold our commitment to excellent service will be essential in maintaining strong client relationships.

Responsibilities:

• Respond to customer inquiries promptly and professionally via email and chat
• Provide clear, accurate information regarding our products and services
• Troubleshoot and resolve client concerns in a timely manner
• Maintain accurate documentation of all customer interactions
• Work closely with team members to ensure consistent and effective support
• Stay informed about company policies, procedures, and offerings to assist clients accurately

Qualifications:

• High school diploma required; bachelor’s degree in a related field preferred
• At least 2 years of experience in a customer service or support role
• Exceptional written and verbal communication skills
• Proficiency with email and live chat support tools
• Strong analytical and problem-solving abilities
• Able to work independently and collaboratively
• Highly organized and detail-oriented