Education Engineer

Job Description:

We're seeking a passionate and driven Education Engineer to join our team and help build our education program from the ground up. This is a unique opportunity to combine your deep technical expertise with your love for teaching and community engagement, with a strong emphasis on impactful content creation. You'll be instrumental in creating and delivering high-quality educational content to empower our users and the broader observability community.

You Will

• Primary Focus: Content Creation & Delivery:

  • Develop and produce high-quality, engaging technical content, including video tutorials, in-depth workshops, comprehensive blog posts, and detailed documentation.

  • Become a recognized subject matter expert on Chronosphere and observability best practices through your produced content.

  • Master the art of presenting complex technical concepts clearly and effectively, primarily through digital media.

• Customer Community Engagement (Primarily Online):

  • Actively participate in online customer communities and forums, fostering a supportive and collaborative learning environment through your content and direct interactions.

  • Gather feedback from the community to directly inform and improve your educational content.

  • Represent Chronosphere through online presence and digital interaction, focusing on building community through content.

• Curriculum Development:

  • Design and implement comprehensive educational programs tailored to different user personas, with a focus on scalable, digital delivery.

  • Identify knowledge gaps and develop digital strategies to address them.

  • Prototype and iterate on new, primarily digital, educational formats and approaches.

• Back-End Engineering & Observability:

  • Leverage your back-end engineering skills to understand and explain complex technical concepts within your content.

  • Apply your knowledge of the observability space (bonus!) to create relevant and practical content.

  • Work with the engineering team to ensure the educational content is technically accurate.

• Build from the ground up:

  • Assist in the creation of a brand new education team.

  • Provide input on the processes and tools the team will use.

  • Help define the team's culture.

• Fast-Paced, Minimal Structure Environment:

  • Thrive in a dynamic and fast-paced environment with minimal structure.

  • Embrace a "hustler" mentality, taking initiative and driving projects forward.

  • Prioritize shipping MVPs of educational content and iterating based on feedback.

You Have

• 10+ years of experience in the technology space

• 3+ years of back-end engineering experience

• Professional experience in teaching, training, or community education, with an emphasis on digital content creation

• Customer facing experience

• Excellent communication and presentation skills, optimized for digital delivery

• Comfort and confidence in front of a camera and with audio recording

• Ability to explain complex technical concepts in a clear and concise manner, primarily through digital formats

• A passion for helping others learn and succeed through online education

• A proactive and self-driven approach to work, with a focus on content production

• A “hustler" mentality with a focus on rapid prototyping and iteration of digital content

• The desire to help build a team from the ground up

Nice to Have

• Experience in the observability space

• Experience working in a remote-first environment

• Start up experience

Your Team - reports to Jessica West, Head of Customer Education