eBay Customer Service Representative

Job Description:

eBay Customer Service Representative

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

This is a Remote Position

Must Be Located in Utah

You will:

• Work in an environment that is challenging, fast paced, with a high volume of inbound phone based contacts

• Able to drive clarity and ask probing questions to identify the root cause of complex issues. Convey realistic expectations about next steps and actions, while identifying the best resolution for eBay, the buyer, and the seller

• Ability to demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages

• Apply own judgment in certain cases to proactively find a resolution when not immediately available

• Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more.

You are:

• Able to work an AM or PM schedule with two consecutive days off, working either Saturday or Sunday

• Hardworking and energetic to what we do. You care, so we can move the dial. Lead with understanding that everything we do impacts our people and customers

• Looking for a culture where we value, support, and inspire each other. Feel empowered and open to possibilities.

• Able to deliver extraordinary impact. You start by being excellent at the basics and going above and beyond for our people, customers, and partners

• Committed to consistently adhere to internal policies/processes and regulatory compliance. Strictly adheres to guidelines and minimizes errors, omissions, and oversights

• Willing to create a culture that promotes inclusiveness and collaboration. Value the diversity of thought and everyone's input, while creating a safe environment where we listen with curiosity, even if we disagree.

To be successful (Requirements):

• 2+ years of call center or relevant customer service experience

• A stellar communicator, with high level of empathy and emotional intelligence

• Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches

• You are customer-centric and maintain a high level of customer care in a variety of different and complicated situations

• Skilled and insightful to the needs of customers. Maintaining high levels of resiliency while delivering tough messages

• Comfortable in a dynamic, fast-paced, and constantly evolving working environment

Work from Home Requirements:

• Must Be Located in Utah.

• Have a secure workspace in a room or office with a door that closes off from noises and distractions such as pets, children and other adults

• Willing to work a structured work schedule which includes not being able to undertake the primary care of another individual (such as a child or adult) during working hours

• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)

• Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload

What is Next?

Thanks for taking the first step in starting your career with eBay, we look forward to reviewing your application! We have multiple steps in our process. If you are selected to move forward, you will be contacted via email and asked to complete an online skills assessment.
 

We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies! So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about Diversity, Inclusion and Belonging at eBay click here: Our Benefits:

• Starting pay of $21.50/hr with differentials for swing and weekend shifts

• Benefits on Day 1 (Medical, Dental, Vision Insurance)

• 16+ Days of Paid Time Off

• eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay

• Teammates receive quarterly performance bonuses and yearly performance raises

And many more at ebaybenefits.comhttps: //www.ebayinc.com/our-company/diversity-inclusion/

The base pay range for this position is expected in the range below:

$30,800 - $52,900

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.