District Manager

Job Description:

The Concentric Company is a leading provider of DC power and equipment maintenance solutions to warehouse and manufacturing customers. Our custom, engineered power systems and maintenance solutions minimize costly downtime through forklift power solutions, mission critical backup power and on-site forklift and allied equipment maintenance. Our mission is to eliminate interruption in our customers operations and allow them to focus on running their business. 

Job Summary

The District Manager is responsible for developing long-term relationships with an assigned group of customers, connecting with key business executives and stakeholders, as well as managing the technicians at these locations. 

Key Job Responsibilities:

Customer Management Responsibilities

The role is East Coast remote work authorized (Alabama, Georgia, South Carolina, North Carolina) Expect up to 50% Travel

· Be the primary point of contact and build long-term relationships with customers

· Help customers through email, phone, online presentations, screen-share and in person meetings

· Develop a trusted advisory relationship with customer account management, decision makers and employees

· Ensure the timely and successful delivery of Concentric solutions according to customer needs and objectives

· Quarterly data review with every customer, with monthly follow ups

· Communicating the progress of monthly/quarterly KPI’s and Goals to the internal Concentric team

· Forecasting and tracking of assigned customer account metrics – including managing the P&L

· Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

· Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis, which leads to customer retention

· Responsible for working with the Sales/Senior management team to onboard and integrate new customers and growing existing customer relationships and opportunities

· Primary Liaison between the customer and internal teams 

· Fleet Management – Encourage and recommend equipment replacement based on data and this data should be included in reviews with customer

o Data mining

o Productivity improvement

o Cost reduction

o Safety improvements

Management of Field Technician

· Manage technicians’ schedules

o Daily / Weekly Assignments (Incl. Timely PM and Repair Completion)

o 100% of available service time billable in work orders 

o Plan, Approve, and Manage Coverage/Support of Technician Time Off

o PTO, Holiday Coverage Scheduling

· Ensure accuracy of all work order information submitted by technicians

o Payroll recordkeeping inputs (Time Card Approval – Paylocity)

o Work order completion and accuracy

o Management of daily labor recovery (Technician Efficiency)

o Current part cost for all parts on W/O

o Recovery of freight costs on W/O

Safety Compliance Management

· Adhere to OSHA, CAL-OSHA, and IIPP standards

· Management compliance with Customer safety policies

· Accident Investigation and Reporting (to HR and Customer)

· OSHA and IIPP training and re-training for employees 

· Ensure that all Monthly Training Modules are completed by required dates

Hiring and Training New Technicians

· Interview and selection process participation/approval

· Understanding, Compliance and Management of Human Resources Processes

Employee engagement, Coaching/Discipline, Performance Reviews and Termination of Technicians

· Bi-Annual performance reviews completed for each employee who reports to you

· Performance coaching as issues arise, to make sure employees know what is expected and how they are falling short

· Be sure to recognize good employee performance through direct conversations, newsletter shout-outs and monthly recognition program – You are charged with the morale of your team and sites.

· Based on Core Values

o Coach and Be Coached

o Student of the Game

o I’m on it Now!

o Work Hard, Have fun

o Challenge the Status Quo

Parts Management

· Adherence to Inventory Counts schedule and controls

· Implementation and Management of Inventory controls and ordering processes.

Technology

· Implementation and Training of new and existing technologies with technicians

· Continuous Support and Training of Computer, I-pad and Cellular Device technologies with technicians (Field Connect, SSRS, Paylocity, Galaxy)

· Other duties as assigned by supervisor.

Key Performance Measurements:

· A score card that reflects performance in areas such as Tech efficiency, Work in Process, Safety, PM Completion and Inventory Variance.

· Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.