Dispatcher l (Mid-Day and 2nd Shifts Only)

Job Description:

AAA Club Alliance is hiring full-time Dispatchers (Mid-Day and 2nd Shift and Shifts ONLY) Come join our dynamic Dispatch Team and take your career to the next level!

AAA Dispatchers provide help in a fast-paced contact center environment contacting service providers to assist AAA Members who are in need of roadside assistance, respond to inquiries from AAA Members and service providers about the benefits of the AAA Membership products and resolve concerns in a timely manner.

This is a work from home position, candidates must live within our territory: (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia)

Why APPLY for Dispatcher l?

•          Fully remote/work from home.

•          Computer equipment provided.

•          Almost 4 weeks of Paid Time Off, plus 6 paid company holidays and 2 floating holidays.

•          Paid Training.

•          2nd shift and Mid-Day schedules available with one weekend shift each week as required. Schedules available start between 10:00 a.m. -3 p.m. EST

•          Company-wide Career mobility opportunities

**Next New Hire Training Class to begin Monday, July 7th, 2025!

Training Requirement: Monday - Friday (9:00 a.m. - 5:00 p.m. EST) for the first 3-5 weeks. Must be able to attend ALL training. Work schedule will begin after training is completed.

What we need from you:

•          High School Diploma or equivalent

•          1-2 years of Dispatching experience or experience in a Call Center Environment.

•          Salesforce experience (preferred)

•          Must be able to work overtime and/or on holidays as required by business needs.

•          Subject to any pre-approved PTO, in this position and regardless of your regularly scheduled workdays, you are expected to work the day after the following holidays: Christmas, New Years, Memorial Day, July 4th, Labor Day and Thanksgiving.

•          Must be able to maintain a stable, secure, and hard-wired internet connection for the duration of their employment. Wi-Fi connections are not permitted for use in the role.

•          Must be able to provide a work environment free from all disruptions and distractions. This includes a private area that prevents access to others during working hours, as well as prevents disruptions such as overly noisy pets or others within your home. Working remotely is not intended to serve as a substitute for child/dependent or adult/elder care.

What we can offer you:

•          The starting base compensation for this position is $14.30 to $24.00 hourly.  The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as geographic location and experience.

•          Paid training

•          All computer equipment shipped directly to you

•          Shift differential offered for 2nd shift - 8%

•          401(k) plan with company match up to 7%

•          Medical, Dental, Vision and Prescription coverage

•          FREE AAA Premier Membership.

•          FREE Life Insurance.

•          Auto repair, travel, and merchandise discount

•          Tuition reimbursement

•          Disability Insurance

•          Supplemental Insurances

•          Pet Insurance

•          Legal Insurance

Dispatchers will also:

•          Answer inbound calls from members seeking updates for their AAA Roadside

•          Communicate to service providers information needed to provide timely assistance to AAA Members

•          Prioritize service requests based on various criteria.

•          Monitors the progression of roadside assistance requests and ensures documentation is thorough and accurate.

•          Participates in the resolution of service issues and member complaints.

•          Update members on progress.

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