Dispatcher CSR New Orleans
Apply NowLocation:
New Orleans, LA, US
Company:
Pop-A-Lock is America's largest locksmith company, providing innovative solutions for lock-related emergencies and customer service.
Summary:
The Dispatcher CSR position involves managing customer service interactions and dispatching services from a remote location. Applicants need at least 6 months of relevant experience and strong communication skills.
Requirements:
Technology: Windows 10 or higher PC
Hard Skills: Excellent reading, listening, and verbal communication skills, Exceptional customer service, Proficient computer skills
Experience: Minimum of 6 months experience in a call center environment.
Job Description:
Customer Service Representative & Dispatcher (Remote)
Pop-A-Lock, America's largest locksmith company, is looking for enthusiastic, customer-focused individuals for a remote customer service representative and dispatcher. If you're motivated, dependable, and passionate about assisting customers through difficult situations, Pop-A-Lock is the perfect place for you!
Benefits:
- Fully Remote: Enjoy the convenience and comfort of working from home - no commute required!
- Comprehensive Benefits: 401K/Health/Vision/Dental/Life
- Work From Home - No commuting to or from the office!
- Competitive Pay: Hourly pay plus opportunity for commission.
- Paid Time Off: Relax and recharge with paid vacation.
To be considered for the position, you will need the following:
- Minimum of 6 months experience in a call center environment. Remote experience counts toward this minimum.
- Exceptional customer service, with proven ability to manage and resolve challenging situations calmly.
- Excellent reading, listening, and verbal communication skills
- Professional, reliable, and dependable attitude.
- Proficient computer skills.
- A quiet work environment in your home, free from distractions
- A home WINDOWS 10 or higher PC (desktop, laptop)
- Reliable high-speed internet
- A Computer Headset with Microphone
- Spanish bilingual skills are a plus, but not required (additional pay for bilingual)
- Comfort in selling calls to customers.
- Flexibility in scheduling, including availability for various shifts which will include weekends
Application Process:
Successful applicants will hear from us within 2 business days. You will receive an email with a link to schedule an interview. We conduct video interviews through Zoom.
Apply to unlock your new career today!
Pop-A-Lock is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
