Director, Technology Deployment - GSC - Labs - US

Job Description:

The Director of Deployment is integral to ensuring a high-quality user experience for both Sysco’s customers and internal teams. This role leads the Deployment team and is responsible for the adoption of Sysco’s digital tools through advanced educational programs, strategically managing go-to-market activities for new features, technology initiatives, and facilitating seamless technology integration.

As a senior-level liaison between the product team and end users, this role plays a critical part in shaping product strategy, ensuring that features and updates are effectively communicated, understood, and utilized across the organization. Additionally, the Director of Deployment supports Sysco’s various market segments, national sales, and international migration efforts, while overseeing the decommissioning of legacy applications. This role also involves strategic input into product roadmaps, guiding business decisions based on user feedback and market trends.

Duties and Responsibilities

• Strategic Product Enablement Leadership
  • Objective: Lead the overall strategy for product enablement programs, aligning them with Sysco’s long-term business objectives and digital transformation goals.
  • Activities: Lead and ensure that enablement programs support current initiatives while anticipating future needs based on market trends, user feedback, and product roadmaps. Work closely with senior leadership to define strategic goals for enablement and ensure the execution of initiatives that align with Sysco’s growth and digital transformation strategy.
• Product & Process Oversight 
  • Objective: Oversee the end-to-end lifecycle of new product initiatives, pilots, and updates.
  • Activities: Identify dependencies and risks, manage resource allocation, and ensure efficient collaboration across departments to keep product initiatives on track. Drive the alignment of cross-functional teams to ensure product rollouts are implemented smoothly and according to business priorities. Ensure the proper documentation and tracking of key milestones.
• Stakeholder & Relationship Management 
  • Objective: Build and maintain strong relationships with senior stakeholders, including product, sales, marketing, and international teams.
  • Activities: Establish executive-level alignment on product enablement goals, leveraging these relationships to influence product roadmaps and strategic business decisions. Engage with senior leadership to ensure that the enablement strategy aligns with the overall corporate objectives and foster strong internal and external partnerships.
• Cross-functional Collaboration & Communication 
  • Objective: Serve as the senior liaison between product development teams and end users.
  • Activities: Ensure that product updates and features are communicated clearly and efficiently across all teams, especially sales. Provide executive-level reporting on the progress of key initiatives, tracking product enablement metrics, and keeping leadership informed on the adoption and impact of product enablement programs. Facilitate communication between cross-functional teams to ensure a unified approach to product rollouts.
• Educational Strategy & Program Development
  • Objective: Design and implement training programs to enhance proficiency and adoption of Sysco’s digital tools.
  • Activities: Develop high-level educational content, including strategic playbooks and FAQs, while tailoring training sessions to meet the specific needs of different market segments, business units, and international operations. Lead the creation of scalable training programs that reflect the evolving needs of Sysco’s digital strategy, ensuring the programs are updated based on product enhancements and user feedback.
• Data-driven Product Feedback & Improvement
  • Objective: Lead efforts to gather detailed user feedback, analyze data from training programs, and ensure continuous improvement of Sysco’s products and enablement initiatives.
  • Activities: Use data analytics to provide insights to product teams and senior leadership, influencing future product features and roadmap decisions. Monitor feedback from enablement sessions and refine and enhance training materials based on measurable outcomes. Ensure feedback loops are established so product and engineering teams can act on user data to optimize the product experience.
• Implementation of Technology Initiatives
  • Objective: Oversee the execution of new technology initiatives, including product rollouts and the decommissioning of legacy systems.
  • Activities: Ensure seamless integration of new products and tools into Sysco’s operations by leading cross-functional efforts during rollouts. Coordinate all phases of implementation to ensure minimal disruption to business operations, with a focus on scalability and long-term sustainability. Provide strategic leadership during Go-Live phases and ensure post-launch activities, such as training and support, are fully aligned with business goals.
• Post-Launch Support & Escalation Management
  • Objective: Ensure continued success of Sysco’s products through ongoing post-launch support.
  • Activities: Provide executive leadership on post-launch support, including organizing workshops, webinars, and troubleshooting sessions. Act as the escalation point for complex issues, ensuring swift resolution and tracking feedback to refine future enablement programs. Monitor the post-launch performance of products to ensure they meet key performance metrics and are being effectively adopted by users.

Qualifications

Education Required: Post-secondary degree or equivalent senior-level experience.

Education Preferred: Bachelor's degree in a related field.

Experience Required: 7+ years of previous sales or customer support experience; 1-2 Years of leadership experience in sales or customer support teams.

Experience Preferred: 3-5 Experience managing an account list directly from a CRM (Salesforce preferred); Experience with developing channel partners.

Skills and Abilities:

•  Advanced proficiency in Salesforce, Intercom, and Jira/Confluence.
•  Strong strategic project management and communication skills with the ability to influence senior leadership.
•  Strong verbal and written communication skills, with the ability to present and engage at the executive level.
•  Proven ability to exercise considerable judgment, confidentiality, and diplomacy.
•  Demonstrated leadership in managing complex, cross-functional projects and initiatives.
•  Strategic thinker with strong organizational skills and resourcefulness.
•  Ability to manage stress and multi-task effectively in a fast-paced, high-pressure environment.
•  Strong relationship-building skills and a proven track record of fostering trust and collaboration at all levels of an organization.
•  In-depth understanding of both short and long sales cycles and how to influence enablement strategies accordingly.
•  Advanced problem-solving and troubleshooting skills, with an aptitude for strategic decision-making and planning.

Additional Requirements

Language Requirements:

Type language requirements here.

Physical Demands: Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the colleague is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The colleague must occasionally lift and/or move up to 20 pounds.

Travel Requirements: 5% travel may be required for this role

Work Environment: Remote

Decision Making Authority

Decisions to be made independently without direction or supervision:

• Execution of Product Enablement Programs: Independently design and adjust training programs, content, and resources to support product adoption based on user feedback and business needs.
• Cross-functional Communication and Coordination: Manage daily coordination between product, sales, and marketing teams to ensure alignment and smooth execution of enablement activities.
• Stakeholder Relationship Management: Build and maintain relationships with internal stakeholders, ensuring ongoing collaboration and support for product enablement initiatives.
• Post-launch Support and Escalations: Handle routine post-launch support, troubleshooting, and resolving escalations related to product adoption without manager involvement.
• Data Gathering and Iterative Improvements: Collect and analyze feedback from users and teams, making improvements to training programs and materials to enhance effectiveness.

Decisions made with review/approval of other individuals/leadership:

• Strategic Adjustments to Enablement Programs: Propose significant changes to the overall enablement strategy, including expansion of programs or alignment with new business priorities, with approval from leadership.
• Product Roadmap Feedback: Provide insights and recommendations to influence the product roadmap based on user feedback, but any significant changes that require resource reallocation or impact company goals need leader sign-off.
• High-impact Go-to-Market Strategy Adjustments: Propose changes to the go-to-market strategy for major product launches or new initiatives that require alignment across multiple departments, with leader approval.
• Budget for Enablement Resources: Recommend additional resources, tools, or budget for enablement programs, including requests for new training platforms or external partnerships, subject to leader approval.
• Execution of Medium-scale Technology Implementations: Oversee medium-scale technology rollouts or the decommissioning of less critical legacy systems, requiring approval for execution but maintaining autonomy in the management of the process.

BENEFITS INFORMATION:

For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.