Director Retail Operations

Job Description:

Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. 
 
So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve. 

IN A NUTSHELL… 

The Regional Director, Retail is a field leadership role responsible for retail operations profitability. This individual partners with senior leaders to implement initiatives, build & execute plans, create a best-in-class customer experience, and drive operational consistency across all locations that comply with all applicable laws, regulations, and company standards.   

Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in three markets; Florida (Surterra Wellness), Massachusetts (NETA) and Texas (Surterra Wellness).  If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.  
 

WHAT YOU WILL BE DOING 

• Builds high performing management teams within the region.  Oversight of retails customer experience, employee experience, retail operations and community outreach.   
• Leads team and ensures region meets or exceeds all key metrics and goals, including meeting revenue targets, payroll, and KPI’s to improve performance and increase market share.   
• Partners with corporate aligned disciplines to ensure business needs are met to support company initiatives, create alignment, and interdepartmental collaboration. Responsible for leading multi-unit managers. 
• Set annual SMART goals in partnership with Market leaders and cascade them through assigned region, holding community managers accountable to their set goals.  
• Provides guidance and direction to field leadership team to meet/exceed company established Key Performance Indicators (KPI’s) and financial goals to generate measurable results against company and brand specific initiatives.  
• Deliver financial excellence by executing against the annual financial plans for the region; achieve financial targets through monitoring and improvement of measurable statistics that drive the business.  
• Oversight of management teams throughout the region and partners with corporate aligned teams effectively lead and manage the business. 
• Ensures accountability of the established operating procedures in accordance to (SOP’s) and company policies through community visits.   
• Partners with compliance and operations to review regulatory requirements; delegates as appropriate.  
• Collaborates with Human Resources to create an engaged workforce; including developing recruiting strategies, compensation, policy interpretation, talent management, employee relations, compliance etc. 

EXPERIENCE AND SKILLS YOU’LL BRING 

Required 

• Age 21 or over  
• High School Diploma or equivalent  
• Valid Government-Issued Photo ID  
• Minimum of 5-7 years experience in supervisory or managerial role 
• Budget and P&L experienced 
• Excellent collaboration, communication, analytical, business acumen, leadership, and strategic capabilities  
• Advance Microsoft Suite, including Word, Excel, and Outlook  
• Operates with a high degree of integrity and confidentiality  
• Outstanding verbal and written communication skills with an ability to influence others  
• Excellent planning, prioritization, and organizational skills  
• Must have open flexibility to work during peak traffic times, including evenings, weekends, and holidays  
• Travel 50% to 75% of the time 

Preferred 

• Bachelor’s degree in business administration or related field 
• Cannabis experience & understanding of FL market landscape
• Prior multi-unit leadership; preferably managing multiple exempt stakeholders

PHYSICAL REQUIREMENTS 

• Consistently operates a computer and other office devices 
• Travel for prolong periods of time  
• Able to remain stationary or stand for long periods of time  
• Ability to lift 50 lbs. unassisted 

YOU WILL BE SUCCESSFUL IF YOU… 

• Are self-motivated; micro-managing isn’t fun for anyone 
• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done 
• Can work fast and be flexible; our industry is always changing 
• Play nice with others; we collaborate with each other a lot 
• Think creatively; sometimes, the “traditional” solution isn’t the best one 

WHAT YOU GET 

• Employee discount 
• Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs 
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements 
• Tuition Reimbursement Programs 
• Pet Insurance 
• Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program 

PARALLEL IS UNITED BY OUR VISION, Mission, & Values 

Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids. 

Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. 

Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility 

We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. 

Disclaimer 

Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time.  Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.