Director, Research and Insights
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WorldatWork is a global non-profit organization dedicated to serving, educating, and inspiring those who reward and engage the workforce.
Summary:
The Director of Research and Insights leads the strategy and execution of market and topical research to drive business insights. Candidates should have a relevant master's degree and significant experience managing research projects and teams.
Requirements:
Credentials: MBA or Master’s in a research-related field strongly preferred, bachelor’s degree required
Experience: Minimum 5 years of experience leading research projects and teams., Proven ability to manage research projects from inception to completion, including scoping, design, execution, quality control, and presentation.
Job Description:
WorldatWork is a global non-profit organization dedicated to serving, educating, and inspiring those who reward and engage the workforce. Our members include business professionals who are accountable for the critically important practices of compensation, well-being, benefits, development, and recognition programs within their companies around the world. Over 93% of the global 500 organizations are among the many customers we have served over the last 70 years.
Position Purpose:
This role leads the strategy, execution, and delivery of both market and topical research to provide evidence-based insights that drive business decisions and innovations. The Director oversees quantitative and qualitative research projects that support WorldatWork's internal goals (market and customer experience research) and provide valuable insights for the total rewards and HR professions (topical research).
Primary Responsibilities:
Primary responsibilities include:
· Lead and develop a team of research analysts and external partners to enhance research capabilities.
· Manage research budgets, timelines, and vendor relationships effectively.
· Collaborate cross-functionally with marketing, product, content, events, and other departments to align research projects with business needs.
· Oversee concurrent data collection projects, ensuring proper scheduling, resource allocation, and vendor/partner coordination.
· Conduct and oversee both qualitative and quantitative research, including surveys, focus groups, interviews, data analysis and reporting.
· Ensure effective presentation of research data, including the conceptualization and design of charts, infographics, and reports.
· Write or oversee the creation of narrative analyses to explain research results for use in reports, briefs, articles, and other content.
Market/CX Research:
· Develop and implement comprehensive market research strategies that align with WorldatWork’s business goals.
· Present actionable insights and recommendations to senior leadership, supporting product development, marketing, and growth strategies.
Topical Research:
· Manage a dynamic topical research program, adapting projects to meet evolving content and delivery needs, while aligning with organizational priorities.
· Partner with internal and external experts (practitioners, consultants, and academics) to extract key findings and real-world applications from research results.
· Lead the creation of derivative content, such as press releases, articles, presentations, and multimedia based on topical research findings.
· Drive the transition from traditional research reporting to interactive, web-native deliverables, including revenue-generating enhancements.
Essential responsibilities include:
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*Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to contribute to the organization when needed.
