Director of Product Operations

Job Description:

The Director of Product Operations will drive the successful delivery, commercialization, and performance of Entersekt’s product portfolio. Reporting to the Chief Product Officer, you will lead planning, execution, and go-to-market coordination for key product initiatives. You will play a central role in ensuring product-market readiness, operational efficiency, and post-launch success through structured tracking, enablement, and optimization practices.

Responsibilities

• Product Delivery & Execution
  • Lead end-to-end planning, tracking and reporting of planned product initiatives, ensuring timely, on-budget, and high-quality execution. Provide detailed, timely updates
  • Develop and manage business cases and project plans in partnership with product managers, including scope, timelines, budgets, and success metrics.
  • Identify and mitigate risks, manage dependencies, develop contingency plans, and resolve delivery impediments.

• Go-to-Market & Commercialization
  • Define and execute GTM strategies in collaboration with Product, Marketing, and Sales.
  • Drive product positioning, pricing, packaging, and launch readiness.
  • Ensure creation of sales and customer enablement tools, product documentation, training, and marketing collateral.

• Cross-Functional Leadership
  • Coordinate internal teams and external partners to align on product delivery and commercialization goals.
  • Foster a culture of accountability, transparency, and continuous improvement.
  • Serve as a strategic advisor to leadership on product performance and market fit.

• Performance Monitoring & Optimization
  • Track KPIs across product development, delivery, adoption, and revenue impact.
  • Lead post-launch product reviews to assess product uptake, profitability, and customer engagement.
  • Continuously refine processes to improve speed-to-market and operational efficiency.
  • Identify, manage and coordinate remediation of product, project and delivery risks.

Skills and Experience

Successful candidates for this role will generally possess the following qualifications and skills:

• 8+ years’ experience in product operations, product delivery, or go-to-market in SaaS or fintech environments.
• Demonstrated experience leading complex, cross-functional product initiatives.
• Deep understanding of modern software development lifecycles, methodologies, and engineering processes.
• Strong project and program management capabilities; PMP, Agile, or Scrum certifications preferred.
• Proven success in launching and commercializing software products in high-growth or scale-up settings.
• Excellent communication and stakeholder management skills across multiple levels.
• Deep understanding of product lifecycle, GTM processes, and success metrics.
• Experience developing and tracking KPIs related to product delivery, adoption, and business impact.

Personality Attributes

• Strategic mindset with strong operational discipline.
• Influential leader who drives accountability without direct authority.
• Highly collaborative and adept at navigating cross-functional environments.
• Organized and detail-oriented, with strong analytical capabilities.
• Outcome-driven and motivated to create measurable impact.
• Proactive problem-solver who thrives in ambiguity and change.