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$170K–$220K

Director of Implementations

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Full-time Remote 8d ago

Location:

US

Company:

Abridge utilizes AI to enhance healthcare conversations and improve clinical documentation efficiency for medical professionals.

Summary:

The Director of Implementations will lead the team in deploying Abridge products and oversee project execution to ensure client satisfaction. Candidates should possess extensive experience in implementation and management, particularly in HealthTech, along with strong communication and project management skills.

Requirements:

Experience: 10+ years of experience in implementation, professional services, or customer onboarding, preferably in HealthTech, 5+ years in a leadership role, managing and scaling implementation teams, Proven track record of delivering successful implementations at scale

Job Description:

As the Director of Implementations at Abridge, you will lead the team responsible for successfully deploying and implementing Abridge products and services with our customers. Your team will be the primary point of contact for our valued partners and the driving force behind seamless project execution. As the leader, you will be instrumental in improving efficiency, standardization, and innovation in the implementation lifecycle.

  • Lead, mentor, and grow the implementation team, fostering a culture of excellence and accountability.

  • Develop and refine scalable implementation processes to support our growing partner base

  • Oversee the end-to-end implementation lifecycle, ensuring timely and successful go-lives

  • Establish and track KPIs for implementation success, including time-to-value and partner satisfaction

  • Drive continuous process improvement, optimizing workflows and leveraging automation where possible

  • Ensure the team maintains a customer-centric approach, aligning implementations with client goals.

  • Partner with Sales, Partner Success, Product, Engineering, Revenue Operations, and Finance teams as needed throughout the implementation lifecycle

  • Oversee the development of new implementation playbooks to support new products.

  • Ensure excellent execution of new feature releases for our partners.

  • Serve as an escalation point for the team to support in achieving expansion and satisfaction goals.

What You'll Bring

  • 10+ years of experience in implementation, professional services, or customer onboarding, preferably in HealthTech

  • 5+ years in a leadership role, managing and scaling implementation teams

  • Proven track record of delivering successful implementations at scale

  • Strong understanding of healthcare workflows, EHR integrations, and regulatory considerations

  • Excellent project management and stakeholder communication skills

  • Experience using CRM and project management tools to drive efficiency and reporting

  • Comfortable working in a fast-paced, high-growth environment with evolving priorities