Director of Clinical Operations (Remote)
Apply NowLocation:
Atlanta, GA, US
Company:
Lumata Health, Inc. provides virtual healthcare solutions, focusing on eye care coaching with a commitment to operational excellence and high-quality patient care.
Summary:
The Director of Clinical Operations will lead the virtual eye care coaching team, focusing on operational oversight and strategic development. A Bachelor’s degree and significant healthcare operations experience are required for this remote position.
Requirements:
Hard Skills: Healthcare operations management, Data analysis and performance metrics, Workforce planning, Regulatory compliance, Team leadership
Credentials: Bachelor’s degree in a healthcare-related field or equivalent experience.
Experience: 10+ years of experience in healthcare operations leadership or senior management., Proven experience leading frontline healthcare teams, implementing operational workflows, and driving performance using data-driven metrics.
Job Description:
Position: Director of Clinical Operations
Job Type: Exempt - Full-time
Schedule: Monday to Friday
Reports to: VP of Clinical Operations
Salary: $140,000-170,000 annually
This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally.
Summary:
The Director of Clinical Operations at Lumata Health leads the virtual eye care coaching team, providing strategic and operational oversight. Reporting to the VP of Clinical Operations, the role focuses on building frontline leadership, developing talent, and achieving measurable outcomes through performance metrics. It is key to aligning people, processes, and strategy to ensure high-quality patient care and sustainable growth. The ideal candidate is a hands-on, inspirational leader with experience in healthcare operations, particularly in fast-paced, remote environments. A background in ophthalmology and a track record in workforce planning and cross-functional collaboration are essential.
Essential Functions:
Team Leadership & Culture
- Lead and cultivate a high-performing frontline leadership team, promoting professional development, engagement, and a strong culture of accountability across the virtual care coaching staff.
- Champion a collaborative, inclusive, and transparent work environment through effective communication and alignment of goals across teams.
Performance & Operational Excellence
- Establish and manage data-driven KPIs and performance scorecards to drive team productivity, operational efficiency, and quality care outcomes.
- Partner with the Quality & Training team to translate insights into actionable improvements, ensuring effective implementation of quality initiatives.
- Oversee hiring, onboarding, and continuous professional development to maintain a capable and engaged coaching workforce.
Workforce Management & Capacity Planning
- Direct workforce planning to align team capacity with patient volume, ensuring optimal resource allocation and operational efficiency.
- Collaborate with Patient Enrollment to synchronize staffing with onboarding needs, facilitating smooth and scalable integration into Lumata Health programs.
Strategic Program Development
- Lead the implementation of new service lines and care programs in alignment with the evolving care coaching model and organizational goals.
- Provide strategic input on growth initiatives, ensuring teams and systems are prepared to support new offerings.
Compliance & Clinical Support
- Ensure adherence to all regulatory, contractual, and clinical certification standards in coordination with the company’s Quality Compliance Plan.
- Forecast staffing needs and manage clinical headcount in alignment with program growth and budgetary targets.
Cross-Functional Leadership
- Represent the Care Management function at the senior leadership level, advocating for resource needs, operational priorities, and cross-departmental alignment to support strategic objectives.
