Director, Complex Claims

Job Description:

Overview

As a direct report to the unit Vice President, the Director oversees a team of high level claim adjusters focused on complex E&S files.

Responsibilities

• Owns the development and performance of a complex claims team, ensuring the quality, accuracy, and timely resolution of commercial liability claims of the highest complexity and/or severity. Continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills.
• Monitors the performance of their team, analyzing any problematic trends to identify root cause problems. Escalates issues or may recommend solutions to operational leadership. Advocates a culture committed to identifying process efficiencies to continuously improve how work is completed.
• Demonstrates a passion and vision towards a highly effective and engaged employee culture. Selects top talent, delivers continuous coaching, recognizes employees to reinforce behaviors that ensure service excellence, and holds other accountable for the development of their teams.
• Advocates claims customer service excellence by building an understanding of the customer experience that meets and exceeds stakeholders’ expectations.
• Resolves complaints, problems, and coverage questions that are escalated from teams, escalating further if needed. Collaborates effectively with internal and external stakeholders, including existing policyholders, the business community and governmental agencies, to ensure compliance with regulatory and company standards.
• Promotes and advocates business unit goals and objectives, ensuring alignment with broader Claims Department and corporate functional goals.
• Knowledge of principles and methods pertaining to the claims field; knowledge of claims management practices, company operations and policies.
• Performs other functionally related duties as assigned.

Qualifications

• Minimum of 5 years’ experience in leadership roles within the insurance industry.
• 7-10 years of relevant and progressively more responsible claims work experience across multiple casualty lines.
• Bachelor’s degree or equivalent work experience.
• Persuades and influences people through superior written and oral communications; explains things clearly, challenges ideas effectively and argues in favor of own point of view.
• Ability to synthesize and draw conclusions from large amounts of data; translates the data into actions and results.
• Demonstrates drive and ambition to achieve goals and outstanding results.
• Possesses emotional intelligence and self-awareness.
• Embraces changes; invites feedback related to performance and deals constructively with criticism.
• Demonstrates advanced understanding of the industry.
• Multi-state adjuster licenses a plus.

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What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.