Director, Attorney Management & Excellence - LZ Legal Services

Job Description:

About LegalZoomLegalZoom has been providing accessible and affordable online legal services for over 20 years. Since 2001, we’ve helped millions of customers launch, run, and grow their businesses, secure their intellectual property, and protect their loved ones with estate planning documents.As the industry leader in business formations, innovation remains at the center of all we do. LegalZoom employees are creative thinkers and problem-solvers who thrive on collaboration and embrace diversity, equity, and inclusion. Together, we’re working to make a positive impact on the world. In 2021, we were licensed by the Supreme Court in Arizona to operate our own US law firm, LZ Legal Services, LLC. With this approval, LegalZoom is at the forefront of regulatory innovation as the first publicly traded company (and one of the very few non-lawyer owned companies) to own a US-based law firm! Through our law firm, we offer customers access to technology-enabled, cost-effective, and quality legal services. We file trademark applications at a fraction of the cost of a traditional offline attorney. Since inception, we have filed over 50K trademark applications for clients, making LZ Legal Services the U.S. Patent & Trademark Office’s highest volume filer. We also co-counsel across states to offer various legal services for small businesses and consumers.

Where we workIn an effort to foster a better work-life balance, LegalZoom is committed to a remote-first work environment. Our Austin, Beaverton, Frisco, LA Metro, and SF Bay Area offices allow our Zoomers to collaborate with teammates and offer special onsite events, lunches, and more.

This position is 100% remote and is not required to come into the office.

OverviewLZ Legal Services is looking for a Director of Attorney Management and Excellence who will lead a team of attorneys, ensuring the delivery of high quality legal services to our clients. This role is responsible for managing, evolving, and optimizing attorney operations, informing attorney workflows, and maintaining high standards of legal practice. This role will have primary ownership and responsibility for attorney service delivery design, attorney management, productivity, quality, compliance, and process adherence. This role will report into the VP, Legal Practice Leader.

The ideal candidate for this role will be an experienced strategic people and operations leader and attorney with strong legal acumen, communications, and business skills. They will thrive in fast-paced environments where they are creating and implementing infrastructure, frameworks, policies, procedures and technology-focused initiatives to drive continuous improvement. They will also take pride in their role as a people manager and be fully invested in coaching and developing their team, and holding them to a high bar of excellence.

• Lead, mentor and develop a diverse team of in-house, co-counsel attorneys, and network attorneys, ensuring our attorneys have the support needed to engage effectively and deliver high legal quality.
• Manage day to day operations of attorney service delivery, including offering second legal opinions to attorneys, managing client escalations and giving legal professional judgment and effective advice.
• Establish and maintain clear and specific attorney service delivery standards aligned to overall business goals. Analyze data and metrics to assess performance and identify areas for improvement across quality, compliance, efficiency of service, and process adherence.
• Be a strong partner and ally to our Fulfillment Operations Leader, helping to inform process optimization and efficiency improvements.
• Partner with Attorney subject matter experts to establish legal quality standards, and control mechanisms to track adherence across our attorney team.
• Serve as the voice of the attorney with cross-functional partners, ensuring that attorney feedback and legal requirements are reflected in new attorney product development, tools and platform launches, and workflow optimizations.
• Drive initiatives aimed at enhancing the external reputation and presence of the law firm. Serve as an ambassador for our law firm and product offerings.
• A visionary thinker, with an ability to move seamlessly between strategic thinking and tactical execution, ensuring the customer is at the heart of our decisions to elevate the law firm and future attorney service offerings.
• Facilitate training and continuing education opportunities for attorneys to keep abreast of legal developments and enhance skill sets.
• Stay connected to relevant legal and regulatory news and industry trends and share learnings with broader law firm and key partners.
• Be a custodian of culture for our attorney team, partnering with support functions to drive engagement, development and continuous learning initiatives.

You have

• Current license to practice law in a U.S. state. JD or equivalent with 10+ years of relevant legal experience AND at least 3 years of experience in a management or leadership role
• Legal practice experience, with preferred expertise in Intellectual Property legal matters especially Patents and Trademarks.
• Demonstrated experience leading and elevating high volume teams
• Deep understanding and expertise in legal compliance and ethics
• A deep understanding of traditional business metrics (revenue, retention, cost of labor, margin) and innate ability to build plans to influence those metrics on both the short term and long term
• Proven ability to set goals and key results that drive business outcomes. Ability to translate these goals into tactical actions and milestones to ensure successful completion.
• Experience working with tools and technology that enhance legal service delivery.

LegalZoom is a remote-first company and the national range for this role is ($172,100 - $223,150). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include: Fertility, Mental Health, One Medical, Fringe lifestyle benefits up to $250.

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.