Developer Support Engineer

Job Description:

Developer Support Engineer

Location

New York, Remote

Employment Type

Contract

Department

Engineering

Overview

At Privy, we build the authentication and cryptographic key management tools that power onboarding for hundreds of companies built on blockchain infrastructure and distributed systems. Our mission is to make privacy and user ownership the default online.

As a Developer Support Engineer at Privy, you will be a key technical point of contact for our customers, helping developers troubleshoot integration issues, resolve technical questions, and get the most out of our platform. You will reduce friction in the developer experience, partner closely with engineering and product teams to advocate for customer needs, and contribute to resources that empower developers to succeed independently.

Customer obsession is a core part of Privy’s culture. You’ll work alongside fellow engineers, product managers, and forward-deployed engineers to ensure developers are unblocked and supported quickly and effectively.

What you’ll do:

• Serve as a technical support owner for Privy developers, triaging, debugging, and resolving technical issues across APIs, SDKs, and product integrations.

• Collaborate with engineering to escalate and prioritize bugs, product feedback, and edge cases surfaced from developer support interactions.

• Create and maintain technical resources including troubleshooting guides, FAQs, friction logs, starter repos, and code samples.

• Partner with product and documentation teams to continually improve onboarding and integration experiences based on real-world developer feedback.

• Help define and optimize internal processes for technical support, ensuring scalability and high-quality service as Privy grows.

About you:

• 3+ years of experience in a technical support, solutions engineering, developer success, or software engineering role.

• Strong programming and debugging skills, ideally across JavaScript/TypeScript, Node.js, and modern web frameworks.

• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to developers.

• Strong troubleshooting ability — you enjoy digging into logs, code snippets, and edge cases to uncover root causes.

• A proactive and customer-obsessed mindset: you love making developers successful and turning problems into opportunities for improvement.

• Ability to build strong relationships with engineers, product managers, and external developer communities.

• Bonus: familiarity with authentication, crypto wallets, Web3 infrastructure, or fintech APIs.

Why Privy?

We’re committed to creating developer tools that turn complex systems into beautiful, intuitive experiences. As a Developer Support Engineer at Privy, you shape how developers interact with Privy at every touchpoint, and have a tangible impact on our product and customer experience from day one.

At Privy, you’ll be part of a small, high-caliber team that values shipping fast, learning from customers, and maintaining a strong culture of craft and ownership. We work closely with some of the most exciting teams in web3 and fintech — and we’re still early, so you’ll help define our approach to developer success for years to come.

Privy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or status.