Deployment Specialist (Fixed term contract until July 2026)

Job Description:

Department

Deployment

Employment Type

Contract - Full-Time

Avidbots is a pioneering leader in the field of robotics, dedicated to developing cutting-edge autonomous cleaning solutions for commercial and industrial environments. Our mission is to revolutionize the way cleaning and maintenance tasks are performed by introducing innovative, efficient, and sustainable robotic technologies. Avidbots is committed to delivering intelligent and autonomous robotic solutions that not only enhance operational efficiency but also promote a cleaner and healthier world.

Our groundbreaking autonomous cleaning robots, specifically the Neo 2 and Kas, are redefining the cleaning industry by offering state-of-the-art technology, advanced navigation, and data-driven insights to businesses across the globe. These robots are designed to perform tasks such as scrubbing and sanitization, and maintain cleanliness in a wide range of industries, including airports, shopping malls, warehouses, retail, and more.

Headquartered in Kitchener, ON, Canada, we are an employee-focused organization that has been certified a Great Place to Work® consecutively for the last 5 years and one of Deloitte's Fast 500 (2021).

Role Overview:

We are looking for an enthusiastic, technically competent Deployment Specialist to join our team. Based out of Minnesota, the Deployment Specialist will play a critical role in successfully onboarding customers by deploying our robots at customer sites, conducting training, and ensuring a smooth introduction to Avidbots' technology.

This is a customer-facing, field-based role, perfect for someone who enjoys travel, working independently, and making a tangible impact in high-tech environments. You will support the rollout of our robots across North America and act as a key liaison between customers and internal teams to ensure deployment excellence.

This role is a travel-heavy position, approximately up to 100% within North America

Key Responsibilities:

• Travel to customer sites across North America to lead deployments, site assessments, and training sessions for customers, partners, and vendors
• Ensure cleaning plans and robot configurations are safe, effective, and aligned with customer expectations
• Monitor robot performance post-deployment and provide analytics and feedback to internal teams
• Work with internal departments (Shipping, Product, Engineering, QA, Support, etc.) to resolve deployment-related issues
• Document deployment activities using Salesforce and internal systems
• Collect and communicate customer feedback during and after deployments to relevant stakeholders
• Manage and update customer-facing training materials (manuals, procedures, videos, support site)
• Assist with robots used for demos, tradeshows, roadshows, and customer visits
• Schedule and lead pre-deployment calls with customers, and provide post-deployment follow-ups and support
• Manage travel logistics and expenses in compliance with company policies

Required Qualifications:

• 3+ years in a customer-facing, field-based technical role (deployments, onboarding, field engineering, etc.)
• Strong troubleshooting skills and comfort working hands-on with hardware/software products
• Excellent communication and interpersonal skills
• Self-motivated and comfortable working independently in dynamic environment
• Experience using Salesforce or similar CRM and documentation tools
• Hold a valid driver’s license and passport
• Able to travel up 100% throughout North America
• Successfully complete pre-employment onboarding requirements, including background checks

Nice to Haves:

• Experience with robotic deployments, automation technologies, or industrial equipment
• Background in customer onboarding, technical training, or field support
• Experience managing projects involving hardware, software, and customer coordination
• Ability to interpret data reports and provide meaningful insights
• Familiarity with safety protocols and site readiness assessments

Applicants must be currently authorized to work in Canada or the USA for any employer

Avidbots is proud to be an equal opportunity employer. We are committed to compliance with all fair employment practices and each qualified applicant will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

By valuing diversity, Avidbots promotes a genuinely inclusive professional atmosphere to offer extraordinary solutions for our clients. Our professionals are highly valued and work in an environment that promotes engagement, safety, healthy living, and superior efficiency.

Upon request, Avidbots will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.