Deployment Engineer

Job Description:

The Company 

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

The Role 

At a time when police and community relationships are tested more than ever before, law enforcement agencies are looking for every opportunity to provide their communities with exceptional service. SPIDR Tech has built the world’s first automated customer service platform for law enforcement that gives agencies the tools they need to best serve their communities. Our platform interacts with 911 callers and victims of crime by communicating with them directly to keep them updated and gather their feedback.

This is an exciting time for us! We’re currently experiencing significant growth, with increased sales and installations of our public safety products. So, join us as we continue to be innovative, focusing on creative, seamless solutions that allow our customers to focus on the communities they serve.

We are seeking a customer-centric, details-driven Deployment Engineer to ensure that we are providing a smooth and efficient deployment process for our customers. The Deployment Engineer is responsible for managing the technical action items for each deployment process, with the primary focus of deploying custom data integration interfaces to a variety of different public safety software systems.

This is a client-facing position, which would require remote presentation and communication skills on a regular basis. Deployment Engineers must have a strong ability to collaborate effectively both internally and externally, can overcome complex problems, and the ability to deploy solutions in an organized, thorough, and timely manner.

This position can be based at any of our offices across Canada and the United States or performed remotely from a home office.

Preference will be given to candidates who are available to work on-site

What You'll Do

• Collaborate with law enforcement agencies to plan, present, and implement technical data interfaces, leveraging ETL fundamentals  
• Build and maintain data pipelines against REST and SOAP APIs 
• Extract, transform, and load (ETL) data elements 
• Manipulate data structures using JSON, XML, SQL, and CSV formats 
• Perform database discovery and navigate complex SQL schema structures  
• Lead data quality control validation review sessions 
• Integrate with both on-premises and cloud-based database systems 
• Collaborate with project management teams to build sustainable deployment processes and infrastructure
• Interact with both technical and non-technical stakeholders  
• Support customers in a technical capacity throughout the customer lifecycle 

What You'll Bring 

• Excellent written and verbal communication skills (this is a customer-facing role)  
• 2+ years experience in a customer-facing technical role  
• 4+ years experience in Information Technology 
• Bachelor's degree in Engineering, Management Information Systems, Information Technology, Computer Science or equivalent
• Proficiency using PowerShell or another scripting language to manipulate data 
• Proficiency writing complex SQL queries (multiple joins, using CTEs, dynamic T-SQL statements) 
• A passion for detail and keeping customers happy 
• A desire to help public safety agencies 
• Ability to pass a criminal background checks with USA and Canada public safety agencies

You'll Succeed If You Have 

• A background in ETL software integrations
• Data analysis experience
• Experience managing technical projects, from initiation to completion
• Familiarity with Atlassian (Jira / Confluence), GitHub, Sentry, Datadog, Metabase, PagerDuty
• Windows administration experience (scheduled tasks, AD domain)
• Understanding of Ruby on Rails or another object-oriented programming language

Equal Opportunity 

Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.