Delivery Team Lead (PM)

Job Description:

Sway (formerly Returnmates) is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that’s as seamless as the purchase. We combine technology and logistics to provide a white-glove service for consumers -- no more printing, boxes and tape! If you want to join an innovative team that is tackling an area of e-commerce that has been left out to dry, this is the place for you.

Sway (formerly Returnmates) is venture-backed by top VCs in LA and NYC, and founders from Allbirds, Warby Parker, Harry’s and thredUP. Our team is made up of scrappy operators, engineers, and marketers from Uber, Lime and Amazon.

About the role

We are seeking a reliable and detail-oriented Van Operations Team Lead to oversee daily delivery operations, ensuring accurate and on-time deliveries. In this role, you will drive a company van to transport packages, follow assigned routes, and maintain safety regulations. You will also serve as the primary point of contact for drivers, providing training, guidance, and performance monitoring to ensure compliance with company policies.

What you'll do

• Oversee and coordinate daily delivery schedules, ensuring on-time and accurate deliveries.
• Drive a company van to transport packages, following assigned routes and safety regulations.
• Deliver inventory to customers
• Act as the primary point of contact for delivery drivers, providing training, guidance, and support.
• Monitor driver performance and ensure compliance with company policies and safety standards.
• Loading and unloading packages, ensuring proper handling to prevent damage.
• Ensure company inventory integrity and compliance
• Re-collect outstanding inventory from drivers at the end of each shift
• Communicate with management, warehouse teams, and customers to address delivery issues.
• Support driver recruitment, training, and onboarding efforts as needed.
• Be able to lift and carry at minimum 30 pounds

Qualifications

Basic Qualifications:

• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• 3+ years of experience as a delivery driver
• Strong knowledge of local routes and traffic patterns.
• Ability to lift and carry packages up to 50 lbs.
• Excellent communication and problem-solving skills.
• Ability to work flexible schedules, including weekends and holidays if needed.
• Proven ability to implement process improvement initiatives
• Ability to use smartphones, tablets, and delivery apps for navigation, tracking, and reporting.
• Strong decision making and problem solving skills
• Experience driving a transit van

Preferred Qualifications:

• A BS degree is preferred
• Leadership and/or supervisory experience

Benefits

You'll be excited to join our team because we offer:

• Be part of shaping our company’s future, where your ideas and contributions make a direct impact as we grow.

Dynamic and Engaging Work Environment

• Experience a collaborative atmosphere where teamwork is crucial and everyone contributes to our shared success.

Paid Time Off (PTO):

• Enjoy a comprehensive PTO policy that supports work-life balance and allows you to recharge when needed.

The Sway Way

Bring on the Storm: At Sway, we recognize that change is the only constant in the startup journey, and we embrace the challenges it brings. Every setback offers a new perspective, guiding us to innovate and grow as we navigate the twists and turns of our path.

Every Package Matters: We refuse to accept the imperfection that defines traditional logistics; every package and interaction counts. Our commitment to striving for perfection in every delivery and return sets us apart and fuels our success, creating the magic of Sway.

Trust your Numbers: Data forms the backbone of our decision-making process. While we consider both quantitative and qualitative insights, we prioritize data analysis to inform our strategies, ensuring that every initiative is backed by solid metrics before we act.

Seek Responsibility: We thrive on ownership, eagerly stepping up to take on tasks and projects. While we embrace the opportunity to lead, we acknowledge our mistakes, communicate transparently, and continuously build processes to prevent them from happening again.

Low Ego, High Ambition: Ego has no place in our culture; we promote constructive debate and collaboration to achieve the best outcomes. By fostering positive interactions and supporting each other, we embrace the challenge of our mission with kindness and enthusiasm, enjoying the journey together.

Job Type: Part-Time

Pay Rate: $21.50/hr

Shift: PM availability