Delivery Assurance Manager, Polaris/ ADO

Job Description:

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

Anaplan is looking for a passionate Delivery Assurance Expert for Polaris, ADO, and CIO Essentials to join our fast-growing team and be a member of the Product team located across Minneapolis, San Francisco, London, and York, UK. You'll report to the Vice President of Product Management. This is a stellar opportunity to get involved in a highly visible, large-scale cloud company.

Are you an expert in the corporate planning space? Do you have a passion for helping customers use technology to solve their business problems? Does the idea of improving technology to better solve business problems excite you? If you've answered yes to these questions, let's talk about an innovative role that combines customer advocacy and product evangelism!

As a Delivery Assurance Expert, your responsibilities will include becoming a deep expert in a specific area or areas of the Anaplan platform and then using your expertise in the planning space to help our customers better use the Anaplan platform to solve their business problems. The focus areas for this role are our Polaris calculation engine, Anaplan Data Orchestration, and the whole spectrum of CIO Essentials. You will also work closely with the Product team to ensure that our customer's business problems are well represented in product requirements.

Anaplan is an exciting, fast-paced company with strong values and a customer-first focus. You will join a team of individuals who embrace and respect diverse perspectives, aren't afraid to push boundaries and try new ideas, and are passionate about helping our customers and each other succeed.

We're a team that embraces and respects different perspectives towards our work. We're passionate about helping our customers and each other succeed. We work hard, but we also don't wait for an excuse to have fun.

It's a challenging and varied role. Anaplan is a challenging and dynamic company. You'll need to be comfortable with multitasking, ready for constant change, and able to adapt quickly.

This role is an immediate full-time position. If you're ready to roll up your sleeves and seek unique problems that no one is solving in the tech space yet, keep reading.

Your Impact:

• Drive Adoption of your Anaplan focus area by:
  • Evangelizing for a product area or areas using multiple platforms: Anaplan Community (posts and responding to customers), Anapedia, White Papers published externally, User Conferences, etc.
  • Working cross-functionally with Product Marketing, Customer Experience, and Customer Success to drive adoption campaigns of new products
• Collaborate with Product and UX leaders to ensure the voice of the customer is always considered in product/feature development
• Support a data-driven culture in the R&D organization by utilizing analytics to identify and call attention to meaningful data trends

Your Qualifications:

• Deep expertise in the Corporate Planning and Management space, ideally 10+ years of relevant professional experience (a combination of professional services/consulting and corporate planning roles)
• Exceptional communication skills (written and verbal) – ability to convey technical information to business audiences and business requirements to a technical audience
• Executive presence – the ability to convey authority on appropriate subject matters
• Ability to lead through influence (as opposed to direct management)
• Strong program management and organizational skills
• Extended experience with GTM and Product Launch processes
• Self-motivated and deadline-driven with the ability to self-manage

Bonus Points:

• Experience implementing Anaplan with large enterprise customers