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Data Migrations Specialist

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Full-time Remote 4d ago

Location:

Remote

Company:

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish.

Summary:

The Data Migration Specialist is responsible for technical support and managing data migrations. A Bachelor's Degree and experience in technical support and data migrations are required.

Requirements:

Hard Skills: SQL Proficiency, Database Management, Troubleshooting, Project Management, Team Collaboration, Customer Focus

Credentials: Bachelor's Degree in Computer Science, Information Technology, or related field (or equivalent experience)

Experience: 3+ years of experience in a technical support role., Proven experience with data migrations and API integrations.

Job Description:

The Data Migration Specialist is responsible for providing advanced technical support, managing and performing data migrations, continuous improvement of data migration processes, report writing, query creation and execution, and ensuring seamless API integrations.

Primary Responsibilities:

  • Primary resource for client data migrations, working with internal and external teams to ensure timely completion.

  • Manage API integrations with partners and develop monetization opportunities.

  • Perform data import and exports.

  • Research and resolve support cases that are escalated for technical assistance.

  • Create troubleshooting guides and assets as needed for customer support specialists.

  • Develop escalation path and internal SLA’s for technical escalations.

  • Custom Report Writing.

  • Create and run custom script requests.

  • Complete technical setup during onboarding. This includes adding logos, setting up caller ID and phone recording, and uploading and maintaining current catalogs.

Skills & Competencies:

  • SQL Proficiency: Strong understanding of SQL syntax and commands.

  • Database Management.

  • Troubleshooting: Ability to diagnose and resolve complex issues.

  • Effective Communication: Strong verbal and written skills for clear collaboration and documentation.

  • Project Management: Experience in managing technical projects and ensuring timely completion.

  • Team Collaboration: Ability to work well with support and development teams.

  • Customer Focus: Strong orientation towards providing excellent customer service.

Minimum Qualifications:

  • Bachelor's Degree in Computer Science, Information Technology, or related field (or equivalent experience).

  • 3+ years of experience in a technical support role.

  • Proven experience with data migrations and API integrations.

  • Strong problem-solving and analytical skills.

  • Excellent communication and documentation skills.