Data Analyst I

Job Description:

Lumos is looking for a motivated and analytical professional to join our team as a Data Analyst I. In this role, you I will assist in the process of data modeling and analysis. The ideal candidate should have a data-driven, business-oriented mindset in data analytics, including mining, cleansing, and visualization to transform data into goal-oriented reports that drive innovation and growth. In conjunction with business analysts and product owners, the data analyst will work closely with leaders across care, marketing, product, sales, engineering and IT to support and implement high-quality, data-driven decisions.

Company Summary 

Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before.

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives.

Essential Functions

• Supports initiatives for data integrity and normalization.
• Generates reports from single or multiple systems and sources.
• Updates and enhances existing reporting.
• Trains end-users on new reports and dashboards.
• Troubleshoots the reporting database environment and reports.
• Evaluates changes and updates to source production systems.
• Anticipates future demands of initiatives related to people, technology, budget and business.
• Designs and implements solutions to meet these needs.
• Ensures accuracy of data and deliverables with comprehensive policies and processes.
• Adheres to regular and predictable attendance and punctuality.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities Required

• Minimum of 2-3 years’ experience with large datasets and various reporting tools such as Microsoft Power BI, Tableau, or Einstein Analytics.
• Experience writing or updating SQL scripts for data extraction and analysis.
• Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios and proportion to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Treats others with respect and consideration regardless of their status or position, accepts responsibility for own actions, and follows through on commitments.
• Proficient and experienced with:
  • Expertise with Excel, Word, and PowerPoint.
  • Experience with SQL.
  • Experience with analytics tools (Power BI).
  • Experience with Snowflake & DBT is a plus.
  • Experience with code repositories (bitbucket).
  • Ability to quickly learn additional platforms as needed.

Physical Requirements

• Frequent sedentary periods using computer, keyboard, and other peripherals.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

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