Customer Support Specialist (MST or PST)
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Full-time
Remote
5d ago
Location:
US
Company:
Bloomerang provides innovative tools and exceptional customer service to help nonprofits optimize fundraising and donor management.
Summary:
The Customer Support Specialist will support Bloomerang customers through various communication channels and provide software training. Applicants need to have a strong customer service background and be comfortable with technology.
Job Description:
As a Customer Support Specialist, you will provide excellent customer service and day-to-day support for Bloomerang customers by answering questions via email, live chat, and phone.
- Assist our wonderful customers with the Bloomerang software.
- Ensure proper software utilization by each of our customers.
- Conduct new customer implementations and training.
- Develop and deliver training webinars to both our customers and internal employees.
- Write and create help documents and videos. Don’t worry, we’ll show you how.
- Assist with general software quality assurance and testing.
- Provide software design and functionality feedback to our Product Development team.
What You Need to Succeed
- A background in providing top-notch customer service.
- Superb written and verbal communication.
- The ability to solve problems quickly.
- A keen troubleshooting ability, and general comfort with computers and software technology.
