Customer Support Specialist

Job Description:

Customer Support Specialist

About your role

Are you an exceptional problem solver who loves to learn new technologies and serve as an expert who teaches others? Are you an animal lover who would adore seeing furry friends join team Zoom calls? If so, we want you to join our team as a Customer Support Specialist at Juniper Square. As a member of our tight-knit Customer Support team, you will become a valuable partner to our growing base of private equity customers who use our software. You will serve as a product expert, troubleshoot complex issues, and collaborate cross-functionally to deliver great customer experiences. Seeking individuals available to work Monday through Friday, from 9:00 AM to 6:00 PM PT or 9:00 AM to 6:00 PM ET.

We believe in creating a culture of continuous learning and growth, where you can develop your communication, problem solving, and project management skills. If you’re considering a future in Customer Success, Technical Consulting, Sales, or Customer Enablement, this role is the beginning of your journey.

What you’ll do

• Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions

• Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success

• Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor

• Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers

• Advocate by sharing customer feedback to inform product development and software improvements

• Contribute towards cross-functional initiatives and strategic projects

• Develop and refine internal documentation, processes, and procedures

• Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise

Qualifications

• Bachelor’s degree (Finance, Accounting, Economics, MIS, or business related degree preferred)

• 2+ years of professional experience in relevant setting

• Excellent written and verbal communication skills

• Demonstrate assertiveness and perseverance when resolving customer requests

• Team-first attitude, high level of empathy, and passion for helping others

• Strong troubleshooting, problem solving, and analytical ability

• Excellent time management and organizational skills

• Strong technical aptitude and a desire to learn and develop new skills

• Ability and openness to work London business hours for business and customer needs

Compensation

Compensation for this position includes a base salary, equity, and a variety of benefits. The U.S. base salary range for this role is $50,000 - $62,500. The Canadian base salary range for this role is $48,000 - $58,000 CAD. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Juniper Square is not accepting applications for this opportunity from candidates based in Washington, California or New York at this time.