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$70,000–$85,000/yr

Customer Success Specialist

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Full-time Remote 10d ago

Location:

Las Vegas, NV, US

Company:

Reborn Cabinets is a leading provider of home remodeling services with nearly 40 years in the industry.

Summary:

A Customer Success Specialist will engage with customers post-sale and work to retain business through exceptional service. Applicants need at least 2 years of sales experience and must reside in Nevada.

Requirements:

Experience: 2+ years of sales experience, Optional – background in customer loyal programs or win-back campaigns

Job Description:

Overview

Reborn Cabinets has been in business for nearly 40 years and is the leading provider of home remodeling services with locations throughout the West Coast.

We are seeking a motivated, empathetic Customer Success Specialist to engage customers post-sale, clarify contract details, and retain business through meaningful conversations, strategic offers, and exceptional service. This role focuses on turning "at-risk" customers into loyal patrons by addressing concerns, solving problems, and highlighting the value of Renovo brands.

*Candidates must reside in Nevada*

Responsibilities

  • Proactively manage inbound cancellation requests via phone, email, and chat.
  • Conduct in-depth conversations to identify the root case of dissatisfaction or cancellation intent.
  • Offer tailored solution (discounts, feature education, account adjustments, etc.) to save the customer relationship.
  • Track, report, and analyze save attempts, success rates, and reasons for cancellation.
  • Collaborate with Installation and Sales teams to share customer feedback and trends.
  • Build and refine cancel save scripts, objection handling playbooks, and best practices.
  • Identify opportunities to create new save offers, loyalty incentives, or service improvements.
  • Act as a brand ambassador, always representing Renovo with professionalism, positivity, and customer-first thinking.

Qualifications

  • 2+ years of sales experience
  • Optional – background in customer loyal programs or win-back campaigns
  • Exceptional communication, negotiation, and active listening skills.
  • Ability to stay calm under pressure and manage sensitive customer conversations with empathy.
  • Comfortable working in a fast-paced, performance-driven environment.
  • Experience with CRM tools and Microsoft Suite (Advanced Proficiency Preferred)
  • Ability to fulfill duties effectively in remote work environment

What We Offer

  • Base starting at $70,000-$85,000/Annually

  • Performance-based bonuses averaging $15,000 to $25,000/Annually

  • Paid training program
  • Medical, dental, vision insurance
  • Paid vacations & PTO
  • 401(k) plan

Schedule

  • Full Time
  • 8:00am-5:00pm

Location

  • This is a fully remote position, but candidates must reside in the state of Nevada to be eligible to apply.