Customer Success Manager

Job Description:

Customer Success Manager

Hey Future Daybreakers!

Join us on a mission fueled by these core values:

• Are united by our Mission to build a world where every young person benefits from mental health support
• Have a high bar – we’re a small team of only A players that are hard-working and determined to win
• Do more with less – we value efficiency and output over hours worked and thrive working in an environment where every dollar matters
• Value humor and fun at work – this job can be hard, and bringing humor to work can make every day more fun
• Communicate clearly and openly – we value transparency and clear and direct communication

As a team, we are all aligned with our North Star mission. We collaborate and execute incredibly well by doing more with less (we value efficiency and output over hours worked!) and communicate clearly using writing (vs. unnecessary meetings). We are fully remote with team members nationwide and will stay that way. We value mental health: the willingness to be vulnerable is a requirement to join Daybreak. We have regular mental health days (at least once per quarter!). Lastly, we value fun and hold virtual and in-person activities.

Discover Daybreak: Empowering Youth, Changing Lives

Daybreak Health is creating a world where every young person benefits from mental health support. We provide tech-enabled mental health care to kids ages 5–19 and their families. We partner with public school districts to reach the most vulnerable populations and with health insurance companies to cover the cost of care.

We’re a YC-backed company that raised its Seed from Maven Ventures, Series A from Lightspeed Ventures, and Series B from Union Square Ventures. We’re charting a path to profitability by 2026 while continuing to grow our impact—aiming to double both patients served and revenue in the coming year.

About the Role: K12 Customer Success Manager

We’re hiring a Customer Success Manager (CSM) to join our K12 Success Team and increase student access to Daybreak’s evidence-based mental health care. This is a fully remote role that blends project management, product onboarding, and educator enablement, helping school staff seamlessly adopt and engage with our services across 50+ partner school districts.

You’ll lead district program launches, provide white-glove technical support, conduct engaging school staff trainings, and help drive adoption across schools. Your largest stakeholder group will be school-based staff—counselors, social workers, and administrators—along with outreach to teachers and families.

This is a high-impact role that requires an agile and detail-oriented self-starter with strong SaaS product and K12 edtech experience. You’ll work cross-functionally with Account Managers, IT, Clinical, and Marketing to ensure our district partners and the students they serve succeed.

What You’ll Do

Technical Product Configuration & Support 

• Set up referring staff accounts through SFTP file uploads and manage staff lists in Google Sheets and Hubspot

• Support product setup and configuration for new and existing school districts

• Provide user support for login/access, referral system questions, and troubleshooting

Training & Information Sessions 

• Prepare and facilitate staff onboarding trainings and ongoing information sessions

• Manage logistics including Zoom setup, registration, and session follow-up

District-Specific Adoption Initiatives 

• Collaborate with Account Managers to roll out district-specific campaigns and adoption strategies

• Execute targeted interventions including campus visits, outreach emails, webinars, and champion development

Resource Development & Program Scalability

• Build and improve resources, templates, dashboards, and other tools to scale support

• Examples include building Salesforce/Looker dashboards, analyzing survey results, updating help center content, and collaborating on new school-facing webinars

Key Performance Indicators

• Time from deal close to first referral submitted

• % of campuses activated

• Total number of referrals submitted

Must-Have Qualifications

• 2+ years of experience in customer success, SaaS implementation, or edtech project management

• Deep knowledge of K12 education systems or school-based programming

• Strong technical ability with tools like Google Sheets, Salesforce, Looker, or other BI/reporting platforms

• Ability to manage multiple concurrent projects across dozens of districts

• Excellent written and verbal communication

• Must be based in South Georgia or Florida

Nice-to-Haves

• Experience working in school districts or directly with educators

• Familiarity with mental health or social-emotional learning programs

• Experience working in a fast-paced startup environment

• Comfort supporting product-related technical troubleshooting

• Spanish language fluency or other language support

Compensation 

This is a Contract-to-Hire opportunity. The target base salary range for this position is $80,000 to $90,000, complemented with a competitive bonus structure. This competitive total rewards package also includes stock options and benefits. Actual pay may vary based on factors such as experience, location, internal pay equity, and other relevant business considerations.

Interview Process Outline:

1. Recruiter Screening (15 minutes, Phone Call): A friendly conversation to discuss your background, the role, and answer any initial questions you may have.
2. Hiring Manager Interview: Portfolio Management / Customer Success (30 minutes, Zoom): A deep dive into your experience and skills with the hiring manager. This is also a chance to learn more about the team and company culture.
3. Case Study (60 minutes, Zoom): Showcase your problem-solving skills and thought process. This session may include a practical exercise relevant to the role, followed by a discussion with key team members.
4.  Team Interview (45 minutes, Zoom): An opportunity to connect with fellow Daybreakers to discuss your vision, long-term goals, and alignment with our mission.
5. Reference Check: We’ll connect with your references to gain additional insights into your strengths and working style.

Equal Employment Opportunity

At Daybreak Health, we believe in fostering an inclusive and diverse workplace where every individual's unique background and perspective is celebrated and valued. We are committed to promoting equality, equity, and opportunity for all. We actively encourage individuals from diverse communities, including but not limited to race, ethnicity, gender identity, sexual orientation, ability, age, religion, and socioeconomic background, to apply and join our team.

 

Pay Range

$70,000 - $80,000 USD