Customer Success Manager

Job Description:

About the Role

As a Customer Success Manager at Boon, you will own value realization for fleet customers, helping define the future of AI-powered operations in the trucking industry. You’ll serve as a trusted advisor as customers adopt automation agents across compliance, safety, dispatch, and back office operations. You’ll partner with operations leaders and frontline users to embed Boon’s tools into daily workflows, unlock measurable ROI, and scale adoption across their business. You’ll also work closely with Product and Sales to shape our roadmap and grow strategic customer relationships over time

In this role, you will:

• Lead onboarding and change management to ensure smooth deployment of Boon’s AI agents and rapid time-to-value

• Deliver tailored training and enablement sessions for operations staff, dispatchers, and compliance teams.

• Build strong relationships with customers—from frontline users to executive stakeholders

• Track and drive adoption, usage, and automation outcomes across the customer lifecycle

• Partner with Sales to identify expansion opportunities and ensure renewal readiness

• Act as the voice of the customer, surfacing insights to Product and Engineering to improve our platform

You’re a Great Fit If:

• You thrive in fast-moving environments and love solving real-world operational problems with technology

• You have experience navigating complex organizations and aligning diverse stakeholders

• You’re a clear communicator and confident facilitator who can lead both training sessions and executive conversations

• You’re outcome-oriented and love turning product usage into measurable impact

• You take ownership of your customers’ success and proactively identify ways to deliver more value

• You’re energized by cross-functional work and enjoy collaborating with Product, Sales, and Support teams

Minimum requirements for the role:

• 3–6+ years in customer-facing roles such as Customer Success, Account Management, or Solutions Consulting

• Experience supporting customers in B2B SaaS environments; logistics, transportation, or AI is a plus

• Demonstrated success driving adoption, retention, and expansion within complex customer accounts

• Strong project management and communication skills across both operational and executive audiences

• Proficiency in tools like Salesforce, Airtable, and other customer engagement platforms

• Willingness to travel occasionally to customer sites for relationship-building and strategic planning