Customer Success Lead
Apply NowLocation:
US
Company:
Yobi is a rapidly growing tech company in the behavioral modeling and personalization space, focused on democratizing AI ethically.
Summary:
In this role, you will ensure campaign excellence and drive results for client campaigns. A strong background in programmatic advertising and client interaction is essential.
Requirements:
Hard Skills: Knowledge of major DSPs especially Nexxen, The Trade Desk, or Viant, Ability to monitor pacing and performance, Experience in optimizing and measuring campaigns
Experience: 5 to 7 years of experience in programmatic advertising with a strong track record of campaign delivery, Experience working directly with clients and solving problems across both technical and strategic layers
Job Description:
As Yobi’s first Customer Success Lead, you’ll be responsible for ensuring campaign excellence across live programs, from onboarding, performance monitoring, and growth of client campaigns. You’ll be the connective tissue between brands, partners, and internal teams, proactively driving results and providing white-glove support.
Your goal: make every Yobi campaign a success story.
You’ll need a strong background in programmatic advertising (5–7 years), a strategic mind, and hands-on platform experience (e.g., Nexxen, The Trade Desk, Viant). You should love to make an impact, enjoy solving complex delivery problems, and be energized by client-facing impact.
What You’ll Do
-
Ensuring campaigns run smoothly and hit performance goals
-
Translate client objectives into clear media plans, creative needs, and setup requirements
-
Coordinate campaign launches and work closely with internal teams to keep everything on track
-
Monitor pacing and performance, and step in with optimizations or troubleshooting when needed
-
Coordinate with platforms like Nexxen, The Trade Desk, or Viant to support execution
-
Keep clients informed with regular updates, performance insights, and clear next steps
-
Collaborate with Sales, Product, and Engineering to resolve issues and share feedback from the field
What You Bring
-
5 to 7 years of experience in programmatic advertising, with a strong track record of campaign delivery
-
Hands-on knowledge of major DSPs, especially Nexxen, The Trade Desk, or Viant
-
Experience working directly with clients and solving problems across both technical and strategic layers
-
A strong understanding of how campaigns are paced, optimized, and measured
-
The ability to jump into the platforms and figure things out when something’s not working
-
Clear communication skills and a calm, professional approach under pressure
-
A bias toward action, with a knack for bringing order to fast-moving environments
