Customer Success Associate
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AutoLeap is the market-leading shop management SaaS provider in the auto repair industry, focusing on helping shop owners manage and grow their businesses.
Summary:
The Customer Success Associate will engage with shop owners to enhance their use of AutoLeap and manage various customer support initiatives. Candidates should have prior experience in customer success roles and a strong customer service orientation.
Requirements:
Experience: 8 - 24 months experience at a software company, Experience in a customer facing role, such as customer success or support, Experience working in collections or billing in some capacity
Job Description:
Description
AutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Associates to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook.
About AutoLeap
AutoLeap is the market-leading shop management SaaS provider in the underserved auto repair industry. The Shop Management System (SMS) provides an all-in-one, cloud-based auto repair management software that helps after-market auto shop owners focused on general repair to better understand, manage, and grow their business—from scheduling appointments to managing technicians and generating invoices to help save time and money.
In 2023, we announced our $30m Series B led by Advanced Venture Partners (AVP) and aren’t slowing down. Our mission is to change the auto repair industry one shop at a time, helping shop owners get home to their families earlier and helping them build long-lasting healthy businesses to pass on to future generations. We will be the de facto choice for all shop owners looking to grow and improve their businesses with your help!
As a Customer Success Associate, you will:
- Work directly with shop owners and their teams to realize greater value out of AutoLeap through deeper adoption
- Manage registrations and adoption of our integrated payments module, including contacting customers & third party vendors via phone and email, updating information and delivery of incentive plans
- Manage the support phone line and assist with customer product and billing questions incoming from that line, ensuring appropriate next actions are taken
- Work on other projects and initiatives of the Customer Success team on an as-needed basis
NOTE: You will be required to work during North American work days & hours.
To be successful in this role, you will need:
- 8 - 24 months experience at a software company (bonus points for familiarity with the SaaS business model and experience serving SMB customers)
- Experience in a customer facing role, such as customer success or support
- Experience working in collections or billing in some capacity
- Organizational skills that will allow you to stay on top of multiple priorities
- Strong track record of success and progression in previous roles
- Passion for helping others--you love seeing your customers get more out of your product
- Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role
