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$13.50/hr

Customer Service - Work at Home (Must live within 45 miles of Charleston WV)

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Full-time Remote 34d ago

Location:

Charleston, WV, US

Company:

Alorica is a global leader in customer service and experience, offering career opportunities across various roles in 18 countries.

Summary:

The applicant will assist customers with issues, provide support, and resolve their concerns as part of Team Alorica. A high school diploma and customer service experience are preferred for this full-time position.

Requirements:

Hard Skills: Strong computer navigational skills, Familiarity with Microsoft Office applications (Word, Excel), Excellent oral and written communication skills, Exceptional listening/comprehension skills, Professional and courteous, Customer oriented

Credentials: high school diploma or GED

Experience: Customer service experience is a plus

Job Description:

Position: Customer Service Representative (must live within 45 Miles of Charleston WV)

Location: Work at Home (Must Live within 45 miles of Charleston WV)

Terms: Full-time

Pay: $13.50/hr

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

  • Assist customers with issues and concerns they are experiencing during the use of the product and/or service
  • Document call-related information for auditing and reporting purposes
  • Maintain and update customer information as necessary
  • Upsell current customers on new or enhanced services

Work Environment

  • Ongoing usage of phone and computer systems
  • Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
  • Alorica will provide the equipment you need to conduct your work which may include a webcam.
  • You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
  • Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

Physical Demands

  • Constant sedentary work

Benefits

  • Health, dental, and vision coverage
  • PTO
  • 401K retirement plan
  • Paid training
  • Employee discounts through client programs
  • Employee assistance program

Next Steps

  1. Place an application
  2. Complete your online assessment
  3. Our team will review your application
  4. If selected to move forward, our team will follow up directly