Customer Service TXU
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Full-time
Part-time
Remote
5d ago
Location:
Corpus Christi, TX, US
Company:
SmoothStar Tech is hiring qualified candidates for a work from home customer service position with TXU Energy.
Summary:
The Customer Service Representative will resolve customer inquiries related to TXU Energy products and services with a focus on customer satisfaction. Candidates should have at least one year of relevant customer service experience.
Requirements:
Experience: 1 year of customer: call center, retail or helpdesk.
Job Description:
Smoothstar Tech is hiring qualified canindates for work from home customer service position with TXU Energy. Agents will serve customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job Duties:
- Review, analyze and respond to customer billing inquiries.
- Resolve customer issues or questions
- Processing payment deferrals.
- Attempt to save customers who may be moving, unhappy with the plan or current rate
- Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
- Accurately enroll the customer in the correct plan
Customer Service Representative Job Qualifications:
- 1 year of customer: call center, retail or helpdesk.
- Strive to resolve the customer issues on the first call
- Demonstrate knowledge of TXU Energy processes and policies.
- Build trust and rapport with the TXU Customer through clear, respectful interaction
- Always strive to ensure that overall customer satisfaction remains high, while resolving issues
- Understand “client call flow” and Texas Utility regulation
- Ensure no Public Utilities Commission Complaints are filed
- Ensuring that no TXU customer has a Lights Turned Out In Error (LOIE) situation
