Customer Service Representative - Work From Home in Nebraska

Job Description:

As a Customer Service Representative you are responsible for handling incoming phone calls and being the primary customer interface for inquiries. Our service representatives inform and educate as well as serve as member advocate, building trust in our abilities and being the voice of the customer. By using established best practices, attending ongoing training and utilizing resources and tools you will serve as the expert to help navigate through the challenging world of insurance. Our representatives must be talented dedicated people who possess a passion for providing best in class service and want to make a difference in the lives of our member.

• Candidates applying to this position must reside within the state of Nebraska or immediate Omaha metro at the time of application.
• Candidate must have distraction free environment in order to take back-to-back calls throughout the day and possess high speed internet.
• Pay for this position is an annual salary of $42,640
• Training for this position is remote and lasts approximately 9-12 weeks long (Monday - Friday from 8:00am - 4:30pm CST).
• After training is completed - all employees must be able to work any 8.5-hour shift Monday - Friday within the hours of 7:30am - 6:00pm CST.

Customer Services hires for classes and we anticipated class start dates:

• Summer 2025

* Applicants for this role may not receive immediate feedback regarding their application. If you would like to be considered for one of the future anticipated start dates, we welcome you to apply and when we begin officially hiring for our next start date, we will review your application!

What you'll do:

• Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail.
• Research customer information utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues.
• Elevates sensitive customer requests when necessary.
• Comply with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment, candidate is responsible to take initiative to stay current on policies and procedures required to support the customer and to ensure compliance.
• Accountable to remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.

To be considered for this position, you must have:

• High School Diploma or Equivalent and three years of experience in a complaint type customer service office setting (health insurance or related field preferred). An equivalent combination of education and experience may be substituted for this requirement.
• Availability for training 9-12 weeks in length.

The strongest candidates for this position will also possess:

• Basic medical/dental terminology and contract interpretation is a plus.