Customer Service Representative – Travel

Job Description:

Job Title: Customer Service Representative – Travel

Location: REMOTE
Employment Type: Full-time / Part-time 
Salary: Competitive salary based on experience

Job Overview:
We are seeking a dedicated and professional Customer Service Representative to join our travel services team. This role is focused on providing outstanding support to our clients by assisting with inquiries, bookings, and general travel-related services. The ideal candidate will have excellent communication skills, a customer-first attitude, and a passion for delivering exceptional service in the travel industry.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.

• Assist clients with travel bookings, changes, and cancellations according to company policies.

• Provide accurate information about travel options, itineraries, and services.

• Resolve customer concerns and issues efficiently while maintaining a positive experience.

• Collaborate with internal teams to ensure seamless service delivery.

• Maintain accurate records of customer interactions and transactions.

• Follow company procedures and comply with all applicable travel regulations and standards.

Qualifications:

• Previous experience in customer service, preferably within the travel or hospitality industry.

• Strong verbal and written communication skills.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Proficiency with computer systems and booking platforms.

• Customer-oriented mindset with problem-solving skills.

• High school diploma or equivalent; additional education or certification in travel or customer service is a plus.

What We Offer:

• A supportive and dynamic work environment.

• Training and professional development opportunities.

• Competitive compensation and benefits package.

• The opportunity to grow within a reputable travel services company.